Business Support Lead II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope. Responsibilities may include coordinating communications, managing operational processes, supporting workforce-related activities, and assisting with the execution of key business initiatives. Partnering with stakeholders across the organization to track priorities and ensure timely follow-through on deliverables. Providing administrative support, including calendar coordination, meeting planning, and travel arrangement support as needed. Supporting workflow improvements, compliance and training activities, and team communications to enhance operational effectiveness. Applying sound judgment when handling sensitive information, interpreting policies and procedures, and resolving routine business and operational issues. Maintaining a high level of attention to detail while managing multiple priorities in a fast-paced environment. Building effective relationships across teams and demonstrating professionalism, strong organizational skills, and executive presence when interacting with leaders, associates, and business partners. Proactively identifying opportunities to improve team efficiency and effectiveness through process enhancements, coordination, and thoughtful problem-solving. Strong written and verbal communication skills, the ability to work independently, and proficiency with Microsoft Office applications are important for success in this role.

Required Qualifications:

• Excellent people skills and emotional intelligence
• Experience PowerPoint, Excel and SharePoint skills
• Self-starter able to work independently, with minimal oversight and guidance
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Strong communication/presentation skills
• Strong Attention to Detail
• Ability to lead and execute while maintaining a positive and energetic attitude during times of pressure, adversity, or change
• Experience with AI/Copilot usage
• Demonstrates strong executive presence, professional maturity, and sound judgment when engaging with senior leaders, business partners, and key stakeholders across the organization.

Desired Qualifications:

• Strong organization and communication skills
• Experience in coordination of people and initiatives
• advanced level Microsoft suite skills, particularly PowerPoint and Excel
• Experience or knowledge of Consumer Investments or other Consumer Specialist Client Solutions

Shift:

Hours Per Week: 

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