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Summary:
Provides exceptional customer service while supporting the financial center’s goals through relationship building, cross-selling, and daily operational support. Demonstrates a commitment to FNB Core Values, continuous development, and delivering consistent, high-quality service to customers and the communities we serve.
Primary Responsibilities and Duties:
Performance and Business Development Standards
Promotes bank products and services to customers and prospects to support business growth and referrals.
Identifies opportunities to cross-sell products and services based on customer needs.
Actively participates in sales initiatives, team meetings, and other motivational activities.
Utilizes available tools, resources, and reports to support proactive selling efforts.
Meets or exceeds established referral goals.
Manage Relationships
Builds and maintains positive relationships with customers through in-person, phone, and other interactions.
Develops effective working relationships with team members and other departments to support financial center goals.
Customer Experience
Provides consistent, high-quality customer service in all interactions, both in person and over the phone.
Demonstrates professionalism and promotes a positive image of the bank.
Supports and reflects FNB Core Values, Quality Standards, and culture in all customer interactions.
Compliance and Security
Processes deposit and loan transactions in accordance with bank policies and procedures.
Follows all security procedures and operational guidelines.
Complies with all applicable federal, state, and bank regulations and laws.
Operational Responsibilities
Accurately handles cash and balances drawer within established limits.
Assists with additional operational duties, including vault balancing and other branch support functions as needed.
Skills and Training
Maintains knowledge of bank products, services, and procedures.
Participates in training and development opportunities to enhance skills and performance.
Personal Commitment
Represents the bank with a positive and professional image in all interactions.
Demonstrates reliability, attention to detail, and accountability in daily responsibilities.
Works effectively in a fast-paced environment and adapts to changing priorities.
Qualifications:
Education & Experience
High school diploma or GED required.
Previous customer service experience preferred.
Cash handling experience preferred.
Knowledge & Skills
Ability to work effectively in a team-oriented environment
Strong communication and interpersonal skills
Attention to detail and accuracy in handling transactions
Ability to manage multiple tasks in a fast-paced
Core Competencies
Customer focus and service excellence
Team collaboration
Sales awareness and referral development
Accuracy and attention to detail
Reliability and accountability
Working Conditions
Regular standing, customer interaction, and cash handling required
Occasional extended hours may be required to support business needs
Full time position, every other Saturday morning.
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