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JOB SUMMARY
The Housekeeping Supervisor assist the Director of Housekeeping to ensure the highest level of cleanliness for both the guest rooms and public areas in accordance to Brand standards.
CANDIDATE PROFILE
Experience
High School Diploma or equivalent and two years in Housekeeping in a Hotel or similar Supervisory
experience.
JOB ESSENTIALS
• Completes beginning / ending shift procedures which includes proper opening and closing of the house utilizing computer systems
• Assigns daily work tasks to Room Attendants.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Inspect guest rooms to ensure the cleanliness standards and proper amenity and literature placement have been met. Provide a clean, safe and well-maintained guest room for all guests of the hotel.
• Ensure 100% positive inspection rate on guestrooms and floors
• Follow daily sign-in / out key control
• Follow-up on daily assignments of subordinates
• Update room statuses in the computer.
• Assist in the cleaning of guest rooms when necessary.
• Interact with other hotel departments to achieve guest satisfaction
• Report any needed repairs or discrepancies of guest rooms.
• Ensure check out/vacated rooms are a priority.
• Ensure hotel, guest and associates are maintained in a safe and secure environment.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, public areas and all office areas
• Reports and tracks all lost and found items
• Documents and communicates maintenance requests to the Engineering Department to ensure that the Hotels Quality Service Levels are being
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform other duties as assigned.
Other
• Work side-by-side with and giving regular updates and reports to Housekeeping Manager
• Lead from the front to set a good example for the staff
• Ability to conduct pre-shift meetings
• Strong attention to detail, organizational skills, and commitment to cleanliness
• Able to prioritize multiple projects,
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Ability to establish and maintain effective working relationships with associates and guests.
• Able to understand and follow all safety related procedures while performing all tasks.
• Ability to read, speak and understand the English language in order to communicate with co-workers and guests
• Ability to work with chemical cleaners and disinfectants
• Able to communicate via radio and phone as needed
• Knowledgeable of hotel property, amenities, area attractions and transportation
• Maintain confidentiality of proprietary information; protect company assets – add to all..
• Ability to perform basic computer functions
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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