Director Agentic Talent Programs, Manufacturing

Job Description

Phenom is an applied AI company with a bold mission: help a billion people find the right work.

Our platform delivers an AI orchestration layer that sits across the entire talent lifecycle, automating workflows, surfacing intelligence, and deploying agentic capabilities that let enterprises operate at a speed and precision their legacy systems were never built to match.

We work with the most forward-thinking enterprises in the market, companies that are scaling aggressively, transforming how they operate, and making bold bets on AI to outpace their competition. They range from 5,000 employees to more than one million.

The Director, Manufacturing Talent Programs is a client-facing, revenue-accountable role on Phenom's enterprise team. The Director runs point on strategic account engagements with health systems, hospitals, payers, and post-acute providers. Working directly with CHROs, CPOs, and CFOs, the Director diagnoses the talent-related constraint blocking one of the client's key growth priorities, then designs and sells the Phenom solution that resolves it.

The Director owns the research and analysis behind each prospect engagement: account research, a documented hypothesis about the client's problem, a map of where that problem shows up operationally, a financial model of what it is costing the client, and a plan for getting the right stakeholders aligned. The Director carries the engagement through the full new client cycle, from first contact to signed contract.

(If based within 50 miles of Horsham, PA, this would be 5 days/week on-site.)

What this role is

• A revenue-accountable, customer acquisition-focused role: success is measured by pipeline generated and new customers onboarded.
• Research and analysis heavy: the Director builds the account intelligence, financial model, and business case behind every engagement.
• A role that operates at the executive level: with CHROs, CPOs, and CFOs as the primary audience.

What this role is not

• Not a demo-led product sale: the platform walkthrough is a consequence of the diagnosis, not the opening move.
• Not account management or renewals: this is new customer acquisition.
• Not a solutions consulting seat: the Director carries the number.
• Not a volume outbound role: fewer accounts, far more depth per account.

The Talent Constraint in Healthcare

• Clinical vacancy caps capacity: an unfilled nursing line closes beds, and closed beds are patient revenue that does not come back. Staffing is not an HR cost line here, it is a ceiling on throughput.
• Agency and travel labor is the expensive release valve: systems that cannot fill permanently pay a premium to fill temporarily. That premium lands in operating margin, where the CFO already sees it.
• Turnover compounds: first-year clinical attrition resets the entire ramp, and the replacement cost is a multiple of salary once orientation, preceptorship, and overtime coverage are counted.
• Credentialing adds lead time no requisition process can compress: licensure, verification, and privileging mean part of time-to-fill is a compliance problem, not a sourcing problem.
• Labor markets are local and shift-specific: a system can be fully staffed in aggregate and critically short on nights in a single market. Aggregate vacancy rates hide the constraint.

What you'll actually do

• Research target systems (financials, service line growth plans, reimbursement pressure, and M&A activity) before any outreach
• Build a documented hypothesis on the talent constraint blocking each account's most important growth priority
• Open executive conversations with a specific, researched insight about the account
• Run meetings that test the hypothesis directly with the client and reach a shared diagnosis
• Map the client's current-state hiring process to identify failure points and bottlenecks
• Build a financial model quantifying the cost of the client's current constraint
• Align stakeholders (CHRO, CPO, CFO) to move the engagement through approval
• Build urgency using the financial case itself, rather than deadlines or discounts
• Use AI and LLM tools to accelerate research and sharpen analysis

Core disciplines needed

Understand the Business

01. Business Intelligence

For-profit systems file 10-Ks; nonprofit systems publish audited financials and municipal bond disclosures. Read both. Understand operating margin, payer mix, CMS reimbursement pressure, disclosed agency labor spend, and which service lines the system is trying to grow this year. Walk into every meeting already knowing what the business is trying to do.

02. Hypothesis Construction

Translate business context into a specific, falsifiable hypothesis about the client's talent constraint before any outreach. Name which growth levers are blocked, and by what, precisely.

03. Hypothesis-Led Validation

Run meetings designed to test the hypothesis directly with the client. Ask questions that confirm or disprove the thesis in real time. The goal is a diagnosis the client agrees with, reached together.

Build the Case

04. Process Mapping

Decompose the client's hiring workflow into current-state swim lanes. Identify handoffs, SLA breaks, and bottlenecks.

05. Hypercell Design

Define a discrete, outcome-scoped Phenom deployment tied to a specific talent problem. In healthcare that reads like "med/surg RN, night shift, one metro market, 90-day fill" or "surgical tech, ambulatory surgery centers, three-state region." Each hypercell has a defined job title, location, and job family, a named constraint, and a measurable result.

06. Financial Modeling

Quantify the cost of the client's current constraint using the numbers this industry already tracks: agency and travel premium over base rate, revenue per closed bed-day, OR block time lost to staffing, first-year clinical attrition and replacement cost, overtime and shift differential spend. Put a number on the problem before the proposal lands.

Close the Engagement

07. Executive Communication

Translate operational talent problems into board-level language. Write and speak at the altitude of a CHRO, CPO, or CFO.

08. Outcome Architecture

Define success (metric, baseline, target) before the engagement begins. Tie every deliverable to that measurable outcome.

09. Engagement Orchestration

Map the buying committee: economic buyer, champion, and any blockers. In health systems the CNO usually feels the problem, the CFO funds the fix, and the CHRO owns the process, while talent acquisition sits a layer below all three. Build alignment across all of them to move the engagement to close.

Underlying Capabilities

Critical Thinking

Challenges own assumptions before the client does.

Deep Research

Synthesizes accounts before any outreach is sent.

LLM Fluency

Uses AI to compress prep time and sharpen hypotheses.

Structured Writing

Memos and briefs that earn credibility on paper.

Pattern Recognition

Applies cross-account learning to new pursuits.

Intellectual Curiosity

Genuinely wants to understand how businesses work.

Data Literacy

Reads workforce dashboards, reasons from trends.

Competitive Intelligence

Knows Eightfold, Beamery, Avature, and Workday cold, plus the industrial and life sciences staffing firms and workforce management incumbents already inside these accounts.

Operating Mindset

Think like a Consultant. Diagnose before prescribing. Lead with insight.

Diagnose like a Physician. Identify root causes, not symptoms. Map the constraint before naming the fix.

Build like an Architect. Design the solution before proposing it. Precision over comprehensiveness.

Communicate like a CFO. Translate everything to financial impact. Give the executive a one-sentence version of the model.

What we're looking for

Required

• 7+ years doing at least one of the following: Fortune 1000 consulting in HR; leading a talent acquisition or talent management team; selling recruitment process outsourcing (RPO); or selling client-facing talent technology
• A track record in complex, multi-stakeholder engagement cycles
• Experience gaining access to senior leadership and developing ongoing growth opportunities
• Experience engaging CHROs, CPOs, or CFOs
• Bachelor's degree or equivalent demonstrated capability

Preferred, not required

• Health system, payer, or healthcare staffing and RPO background
• Working knowledge of clinical labor economics (agency premium, differentials, ratios)
• HR tech or talent acquisition experience
• Prior consulting, banking, or operator background (super helpful)

How success is measured

Primary

• Pipeline generated: qualified enterprise opportunities sourced and advanced.
• New customers onboarded: new logos signed and live.

Leading Indicators

• Executive access: documented CHRO, CPO, or CFO conversations per target account.
• Diagnostic accuracy: how often the pre-outreach hypothesis holds up when tested with the client.
• Business case quality: engagements carrying a client-validated financial model.

Salary

• Expected salary range $120,000 – 150,000

Please note the Salary range is subject to change in the future in accordance with Phenom’s

Benefits

We want you to be your best self and to pursue your passions!

• Benefits/programs to support holistic employee health
• Flexible hours and working schedules
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

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