WIC Nutrition Aide III

Primary Purpose: Under indirect supervision, accurately and efficiently certify/recertify WIC participants based upon Federal regulations and State of Hawaii Department of Health WIC policies using the HIWIC computer system. Assists in all aspects of WIC services. Supports the mission, goals and objectives of Kalihi-Palama Health Center

Essential Duties:

• Maintain professional customer service towards all participants and staff
• Performs routine clerical duties with ability to type 25wpm, use fax/scan/copy machine

· Accurately orients participants to the WIC program

• Give directions to KPHC WIC clinic via all modes of transportation

· Able to use audio visual equipment for WIC orientation video

· Accurately explains the WIC program/history/foods approved

· Able to accurately and efficiently certify/recertify WIC participants based upon Federal regulations, and State of Hawaii Department of Health WIC policies

· Complete presumptive eligibility whenever possible and schedule follow up accordingly

· Can accurately, verbally outline and record all aspects of WIC eligibility requirements, ID, household income eligibility and what documents are required to prove eligibility and Med-Quest verification

• Use the HIWIC system to perform essential duties and other duties as assigned

· Accurately determines and records first and second authorized caregivers

· Accurately able to verbally explain e-WIC card

· Accurately able to issue and activate e-WIC card

· Accurately able to assist setting participants PIN

· Able to direct participants in resetting/unlocking e-WIC pin using IVR number

· Ability to deactivate card, set appointment for participants to retrieve new card

· Able to retrieve and assess necessary foster care documents and legal guardianship documents

· Ability to follow policies and procedures to issue e-WIC card and benefits to foster clients

• Accurately records new pregnancy and end of pregnancy
• Accurately complete in-state WIC transfers
• Accurately print Verification of Certification (VOC)
• Knows contact information to other WIC programs to help clients transfer if needed
• Accurately apply for Hawaii WIC, issues e-WIC card and benefits to out of state transfers

· Checks participants address/zip and phone number at each visit

· Answer the phone, take messages and return phone calls in a timely manner

• Retrieve phone messages/emails and returns calls/email in a timely manner

· Accurately measures, records, and interprets anthropometric data

· Accurately measures (Masimo), records and interprets hematological data

· Must be effective in motivational interviewing

· Must be effective in setting and documenting SMART goals with WIC clients

· Accurately creates standard and tailored food packages

· Accurately creates Special Authorized food packages with approved authority

· Issue e-WIC benefits/explain usage

· Can correctly verbally discuss all WIC eligible foods/formula

· Able to void and re-issue-WIC cards/WIC benefits

· Able to modify benefit issuance/retailor foods

· Correctly does nutrition education (NE) contacts for all low-risk clients, read medical notes, gets needed forms and makes correct next appointment

· Correctly provides appropriate follow-up nutrition education counseling to high-risk clients after seeing the registered dietitian at least once per certification

· Follow "Special Formula and Medical Nutritional Products Issuance Guide" to complete special authorization in HIWIC with approved authority

· Able to follow Special Formula ordering, receiving and issuing guidelines

· Able to look up history of contacts to determine if cards were signed electronically

· Able to do monthly time study for State Department of Health WIC office

· Able to provide nutrition education for pregnant women, breastfeeding women and postpartum women

· Able to provide nutrition education for infants and children (i.e. breastfeeding, bottle use, low iron, overweight, underweight, etc.)

• Able to retrieve nutrition education from WICHealth.org and accurately record online nutrition education in HIWIC.

· Able to assess WIC clients and appropriately refer high risk clients to the WIC Registered Dietitian

• Call WIC "No Show" list monthly to contact missed appointments
• Send WIC letters for applying to WIC, WIC orientation, and missed appointments

· Retrieve WIC referrals in Centricity (KPHC EMR)

· Schedule and complete WIC referrals in HIWIC in a timely manner according to standards

• Appropriately refer WIC clients to Kalihi-Palama Health Center for additional resources
• Appropriately refer to other community resources/healthcare providers.
• Assist with outreach activities

· Document and assist with voter registration

· Document immunization status

· Scan all necessary and required documents in HIWIC

· Accurately documents WIC Rights and Responsibilities signature(s) for primary and alternate caregivers

· Able to follow ethical guidelines and assure participant confidentiality on all information (HIPAA).

· Able to provide interpretation in proficient language(s)

· Regular and reliable on-site attendance is required.

Other Duties:

· Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

· Cooperates with all other staff members in accomplishment of own job duties

· Serves as a team player, exhibiting traits of courtesy, caring, helpfulness and respect

· Maintain positive customer relationships through effective communication and follow up

· Performs other related duties and accepts responsibility as assigned

Minimum Qualification Requirements:

Education:

· High school diploma or general education degree (GED) required

· BS in Nutrition required

Experience:

• Previous experience working with children/infants preferred

Skills/Knowledge:

· Competent with computers, office machines and office procedures

· Must be able to work well with culturally and socio-economically diverse staff and participants

· Able to speak and write English well

· Bilingual preferred

· Willing to be a critical thinker, assume leadership and support the KPHC-WIC team

· Highly organized

· Able to do simple accounting, mathematically inclined

· Able to work calmly and effectively under stressful situations

· A team player

· Able to follow ethical guidelines and assure confidentiality of client information

· Familiar with community resources and programs

· Genuinely wants to help WIC participants

· Able to work alone and with initiative

· Able to train other staff in HIWIC, WIC and nutrition education

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law