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CHAMINADE UNIVERSITY OF HONOLULU
MISSION STATEMENT
Chaminade University offers its students an education in a collaborative learning environment that prepares them for life, service and successful careers. Guided by its Catholic, Marianist and liberal arts educational traditions, Chaminade encourages the development of moral character, personal competencies, and a commitment to build a just and peaceful society. The University offers both the civic and church communities of the Pacific region its academic and intellectual resources in the pursuit of common aims.
- Position Information
Title: Student Success Coordinator
Division: Student Success
Full Time, Non-ExemptÂ
EAM III
- Position Summary
The Student Success Coordinator is focused on providing exceptional service at the Student Success front desk. Student Success Coordinator provides essential information, aid in navigation of online resources, and answers questions for current and former students, parents/families, alumni, faculty, staff, academic units and the university community in the areas of student records and registration, advising, and career services, as well as the ability to work directly with academic units on more in-depth inquiries. The Student Success Coordinator provides administrative, logistical, and other support to the Office of Student Success and the Office of Financial Aid.
   Reports to
Direct Report to: AVP of Student Success
- Essential Duties and Responsibilities
- Serve as the front-line contact for Advising, Career Services, Financial Aid, and Records Office, and effectively answer general questions asked by current and/or previous students, parents, faculty, staff, academic units, and other constituents.
- Assists with and stays up to date on general information regarding office functions including registration, student portal, advising, and other University operations.
- Assists staff from the Office of Student Success and Office of Financial Aid by responding to and processing general inquiries for assistance from students, staff, or faculty.
- Check-in students for meetings and help organize email communication. Adheres to FERPA regulations.
- Responsible for tracking statistical data regarding student appointments, registration activity and enrollment verifications.
- Maintains an orderly and professional office environment and provides administrative support to the Office of Student Success including but not limited ordering supplies, coordinating office events, and more.
- Updates internal staff information documents. Maintains working knowledge of Colleague, Stellic, and other operational resources.
- Disclaimer
This list of responsibilities is not exhaustive. Details relating to both essential and nonessential functions of the job are not precise and are only an approximation, which can vary on a day-to-day basis and are subject to change on an as-needed basis and/or in the sole discretion of supervisory management.
- Education and Experience
Bachelor’s Degree
Minimum 2-3 years of experience in professional setting.
VII. Required Knowledge, Skills & Abilities
- Strong communication and interpersonal skills with the ability to interact and work with individuals at all levels of the university.Â
- Demonstrated ability to establish and maintain effective working relationships with staff, faculty, students and community members of diverse academic, socioeconomic, cultural and ethnic backgrounds.
- Proficiency in Microsoft Office Suite, Google or related software
- Highly organized with strong personal management skills in order to meet the needs of a dynamic environmentÂ
- Meticulous attention to detail
- Ability to meet deadlines
- Ability to interpret financial data and prepare budgets and financial grant reports
- Ability to create, maintain, analyze, and negotiate...
- Attention to detail with a focus on thoroughness and qualityÂ
- High integrity and ethical standards
- Physical Requirements
Duties involve light work in an office and community setting and requires a minimum of physical effort with intermittent sitting, standing, climbing stairs, and walking inclines. Must be able to lift 20 pounds, walk the campus with ease, and have excellent motor skills. Must have finger dexterity. Must be able to communicate information and ideas so that others will understand.
- Other Requirements
- This is a full time, non-exempt position. Forty hours per week (M-F) will be the general rule. However, depending on the project cycles and workflow demands of the department, additional hours or workday schedule changes may be occasionally required. Must be willing and able to work occasional nights and weekends and have a varying schedule when required
- Performs such similar, comparable or related duties as may be assigned or required
- Observes all safety and health regulations and works in accordance with safe work procedures and policies of the University. Reports unsafe acts/conditions and injuries in a timely and proper manner
- The employee is expected to adhere to all University policies while employed. The policies can be found at https://chaminade.edu/compliance/resources/ or on the employee Share Portal
- Marianist Identity/Native Hawaiian & Pacific Island Serving
An expressed willingness to respect and support the Catholic and Marianist identity of Chaminade University of Honolulu and to perform all duties in a manner consistent with Marianist educational values and mission of the University. Understanding of and respect for the University’s designation as an institution that serves students of Native Hawaiian and Pacific Island ancestry.
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