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Associates may specialize as a COM (Change of Occupancy Maintenance) or resident service request associate or may be utilized to respond to multiple types of work orders. Associates may not be able to independently troubleshoot and problem solve more complex residential maintenance issues. Primary responsibility is to perform maintenance functions in the community, including rental units, office buildings, residential areas, grounds and parking lots. Perform general maintenance and repairof building structures and associated mechanical, electrical, plumbing, sanitary systems and equipment. Ensure that all service is performed safely and results in favorable customer feedback which is documented by favorable customer service survey results.
Primary Responsibilities:
- Respond to service calls, complete COM work and other property maintenance requirements including, but are not liminted to cleaning, painting, interior/exterior decorating and maintenance, lawn maintenance, debris removal, plumbing, electrical work, smoke detector maintenance, repair or replacement of lights, roof repairs, heating/air systems maintenance, appliance repairs, etc.
- Maybe required to respond to and complete on-call after hour emergency and urgent repairs.
- Update work order status including time, materials and notes on mobile devices provided in an accurate and timely manner. Completes and submits all required paperwork in an accurate and timely manner. Keeps supervisor well-informed of activities, results of efforts, problems identified/potential problems, etc.; recommends corrective actions to supervisor.
- Maintain vehicle and vehicle inventory as prescribed.
Job Requirements:
- High School Diploma or GED preferred
- Ability to plan, organize and prioritize work, work to deadlines using sound judgment
- Ability to adapt successfully to changing situations and environments, managing multiple assignments and tasks and work under pressure
- Ability to utilize a mobile device including applications, email, and internet
- Ability to utilize and maintain specialty equipment
- Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
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