Customer Service Agent

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a friendly and motivated Customer Service Agent to provide professional assistance, build positive customer relationships, and support a high-quality customer experience. This is an excellent opportunity for someone who enjoys working with people, solving problems, and developing strong communication and service skills.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly, timely, and professional customer support.
• Identify customer needs and recommend appropriate solutions.
• Build and maintain positive customer relationships.
• Support customer follow-ups and satisfaction initiatives.
• Assist with customer retention and business growth opportunities.
• Maintain accurate customer information and activity records.
• Communicate customer feedback and needs to team members.
• Collaborate with colleagues to achieve service objectives.
• Represent the company professionally during all customer interactions.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Customer-focused and professional attitude.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Positive attitude and willingness to learn.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.