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Job Description:
This Tier I level analyst will act as a core member of the NSOC team, contributing to overall operational readiness and support a 24/7 shift schedule. Interested candidates must be willing to take on other shifts.
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Description of Duties:Â
- Support a 24/7 schedule, including nights, weekends, and holidays as needed.
- Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.
- Classify, prioritize, and escalate alerts promptly to ensure timely resolution.
- Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.
- Capture, log, respond and escalate events from email, chat, voice, and other systems with accurate documentation.
- Collect and analyze technical data to classify events, distinguish valid issues from false positives, and maintain triage accuracy standards.
- Work with team members to develop and refine playbooks, dashboards, metrics, and detection strategies.
- Coordinate effectively with stakeholders to ensure clear understanding of incidents and recommended response actions.
- Provide support during network and security incidents, assisting with resolution efforts as directed.
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Desired/Required Skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, high-stakes environment
- Excellent communication and documentation abilities
- Willingness to work flexible shifts in a 24/7 schedule
- 1-3 Years of experience working in a security operations center.
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Questions
Interviews will be in person at 1 Technology Park | Harrisburg, PA 17110. Do you accept?      Â
Selected candidate will be required to work full-time, onsite at 1 Technology Park | Harrisburg, PA 17110. Do you accept?  Â
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