Surveillance Officer, Hamburg Gaming

Delaware North Gaming is seeking a full-time Surveillance Officer to join our team at Hamburg Gaming in Hamburg, New York. As a Surveillance Officer, you will be conducting facility-wide surveillance camera operations to assist in the protection and safety of the property for guests and team members.

If you want a job that provides fast-paced work in a collaborative environment, apply now.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.

• Responsible for the enforcement of State Video Lottery regulations.
• Provide surveillance of gaming room floor and cash operations for the purpose of spotting procedural violations and illegal activity.
• Use of audio/video equipment to observe business operations.
• Comply with confidentiality regulations regarding all surveillance information including camera coverage, investigations, and proprietary material.
• Verify and account for surveillance records, reports, and camera views.
• Written reports and logging of any observed violations and illegal activity, in a timely manner.
• Maintain current knowledge of camera locations and viewing angles.
• Monitor facility intrusion and panic alarms.
• Report promptly all camera and equipment deficiencies.
• Maintain a safe work and customer environment.
• Treats each person, customer, or associate as an individual and in a professional manner.
• Leads by example in the skills of Customer service and positive interaction with associates, customers, and supervisors by mutual respect for all person’s needs.
• Demonstrates skill in dealing with customer complaints, using active listening skills to control difficult situations and maintain customer goodwill.

• High school diploma or GED required.
• Some college preferred.
• Minimum one to two years related experience preferred.
• Working knowledge of surveillance audio and video equipment.
• Must be able to obtain a NYS Video Gaming License.

• Ability to hear and speak to communicate on two-way radio.
• Ability to sit for long periods of time.
• Work environment may consist of a dark area viewing video monitors for entire shift.
• Able to lift and carry up to 30 pounds.