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We are looking for a detail-oriented Order Management Coordinator to oversee the smooth processing of customer orders from initial entry to shipping them out the door. In this role, you will act as the vital link between our sales team, customers, logistics, and finance departments. You will ensure high data accuracy, proactively track open orders, and resolve fulfillment or staging issues quickly.
Key ResponsibilitiesÂ
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Monitor open orders, delivery schedules, and shipping statuses to ensure on-time shipping and delivery.Â
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Coordinate closely with sales, order entry and or the appropriate warehouse department, to address inventory shortages, fulfillment or processing delays which will result in shipping delays.
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Serve as the primary point of contact for internal and external inquiries regarding order status, regarding processing and ready ship dates.Â
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Identify and flag order defects, compliance issues, or any issue that would prevent us from fulfilling the order and meeting our customers needs.Â
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Maintain clean, up-to-date records and generate regular status reports on open orders, aging items, and backlog metrics.Â
Qualifications & Skills
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High school diploma or equivalent or work in a related field.
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1–3 years of experience in order management, sales support, logistics, or customer service operations.
- Bi-lingual is a plus
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Proficiency in Microsoft Office (advanced Excel skills preferred) and experience working a CRM system (SAP).
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Excellent verbal and written communication skills with a customer-first attitude.
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Exceptional attention to detail, strong time-management skills, and the ability to juggle multiple priorities in a fast-paced environment.
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Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home. We offer a comprehensive suite of benefits, which includes: *All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans *Flexible Spending Accounts for Health and Dependent Care *Short-Term Disability & Long-Term Disability *Company Paid Basic Life and Accidental Death & Dismemberment Insurance *Eligibility in the Company's 401K plan, after 90 days of employment *Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions *10 Company Paid Holidays *Employee Product Discounts *Tuition Assistance *Employee Assistance Program *Volunteer Opportunities- 4 hours of paid optional volunteer time (annually) *Seattle, WA based employees are provided with commute trip reduction incentives *Benefits are offered to employees who work 30 hours or more In addition to the above, we offer voluntary benefits.
Lifetime Brands, is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
This job posting contains a pay range, which represents the range of salaries or hourly rates that Lifetime Brands believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Lifetime Brands expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would Lifetime Brands consider paying a salary or rate near the higher end of the range.
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