Counter Sales

At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Job Summary

Serve counter customers through identification, fabrication, and certification of hydraulic hose assemblies, fittings, and associated equipment and facilitate the retail transaction of those products. 

Why Cross Hose & Fittings?

With Cross Hose & Fittings, your hard work is rewarded with upward mobility to progress in a fulfilling career of solving customer problems with speed, superior product, and technical expertise. 

Essential Functions

• Customer Service: Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.

• Hose Assembly: Fabricate hose assemblies to customer specifications while meeting Parker and Cross Company standards.

• Safety & Quality: Maintain a safe, clean, and organized showroom, desk, and assembly area. 

• Learn: Continuously improve and apply product knowledge to become technically proficient.

Additional Responsibilities

• Use established processes to identify, diagnose and resolve technical issues.

• Address inquiries regarding technical services and product training.Provide information on product availability, pricing, credit, and FOB terms.

• Assist with delivery details, product selection, and related inquiries.

• Process counter customer orders using corporate ERP system. 

• Daily use of digital collaboration platforms, (G-Suite, Zoom) and phone systems.

• Establish value by communicating product advantages early in the sales process.

• Pass NAHAD Hose Safety Institute requirements and earn Parker PTC certifications.

• Complete all assigned individual performance and development goals.

• Perform various, miscellaneous tasks and projects as directed.

• Communicate all significant customer and supplier issues to the Retail Sales Manager.

Behavioral Competencies

• Mechanical aptitude

• Team work oriented

• Self-Motivated

• Creative problem solving and troubleshooting

• Good judgment

• Composed under pressure

• Communication

• Organization

• Detail oriented

Physical and Mental Requirements

• Read a tape measure, digital caliper, and other measurement tools

• Capability of executing rigorous physical effort and manual dexterity

• Ability to lift 50 lbs.

• Stand / Walk for duration of work hours

• Obtain and maintain forklift certification

Education & Experience

• One year experience with basic warehouse equipment and procedures preferred

• High School diploma or GED required

Schedule

• Full-Time

• 8 hour shift

• Day shift

• Monday - Friday