Assistant General Manager

Assistant General Manager – GM Development Track

Element by Westin | Short Pump, VA

Full-Time | Leadership Position

Our Vision

Our vision is to become a premier hotel development and management company committed to excellence through strategic growth, operational discipline, and continued innovation within the hospitality industry.

Guided by our core values, we strive to exceed the expectations of our guests and team members while enhancing the long-term value of our partners' investments.

Our Mission

Our mission is to provide exceptional guest experiences through talented and engaged associates who are committed to delivering genuine hospitality.

We accomplish this by investing in our people through training, development, accountability, and career growth, while maintaining strong operational and financial performance for our owners and investors.

About the Role

We are seeking a driven and highly motivated Assistant General Manager to join the opening leadership team of the new Element by Westin in Short Pump, VA.

This opportunity is specifically designed for an experienced hotel leader whose next career goal is to become a General Manager.

The successful candidate will work closely with the General Manager and company leadership while gaining hands-on experience across all major areas of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales, Revenue Management, Human Resources, financial performance, guest satisfaction, and Marriott brand compliance.

This is not simply an AGM position. We are looking for a leader who wants to develop into a General Manager role within approximately 12 months, based on demonstrated performance, leadership ability, operational knowledge, financial acumen, and organizational readiness.

As a member of the hotel's opening team, the Assistant General Manager will also play an important role in establishing the culture, operational standards, and service expectations of a brand-new property.

The ideal candidate is highly engaged, comfortable being visible throughout the hotel, willing to work alongside the team, and eager to take increasing ownership of the operation.

Key Responsibilities

Hotel Operations & Leadership

• Assist the General Manager with the overall operation and performance of the hotel
• Provide leadership and operational support across Front Office, Housekeeping, Food & Beverage, Engineering, and other hotel departments
• Serve as the acting hotel leader when the General Manager is unavailable
• Maintain a strong management presence throughout the property and actively support departments during high-volume periods
• Help establish operating procedures and service standards as part of the hotel's opening and stabilization
• Ensure departments operate efficiently, cohesively, and in accordance with company and brand expectations
• Identify operational challenges and implement practical solutions
• Participate in manager-on-duty responsibilities as needed

Team Leadership & Development

• Support department leaders and associates through coaching, training, accountability, and recognition
• Assist with recruiting, onboarding, training, and developing hotel team members
• Help establish a positive, professional, and performance-driven workplace culture
• Conduct or participate in employee coaching, evaluations, and performance discussions
• Develop future leaders within the hotel
• Promote open communication and teamwork across all departments
• Lead by example and maintain high expectations for professionalism, accountability, and guest service

Guest Experience

• Maintain a visible presence throughout the hotel and engage regularly with guests
• Monitor guest satisfaction and respond promptly to concerns or service recovery opportunities
• Review guest feedback, surveys, online reviews, and brand performance metrics
• Identify recurring service opportunities and develop action plans for improvement
• Ensure the hotel consistently delivers the service experience expected of the Element by Westin and Marriott brands

Financial Performance & Business Acumen

• Assist the General Manager with budgeting, forecasting, labor management, and expense control
• Review hotel financial performance and identify opportunities to improve profitability
• Monitor departmental productivity and labor expenses
• Assist department leaders with managing expenses within established guidelines
• Develop an understanding of hotel P&L performance, flow-through, GOP, payroll, departmental expenses, and operational profitability
• Participate in monthly financial reviews and ownership reporting
• Assist with inventory controls, purchasing practices, and expense management

Revenue, Sales & Market Performance

• Work closely with Sales and Revenue Management to understand hotel positioning and market performance
• Monitor occupancy, ADR, RevPAR, market share, group activity, and upcoming demand
• Support hotel sales efforts and participate in relationship-building opportunities within the local community
• Assist with strategies designed to increase occupancy, rate, guest loyalty, and overall hotel revenue
• Develop a working understanding of competitive market conditions and revenue strategy

Brand Standards & Compliance

• Ensure compliance with Marriott and Element by Westin brand standards
• Support preparation for brand audits, inspections, and quality assurance reviews
• Ensure compliance with health, safety, employment, and company policies
• Maintain proper documentation and operational controls
• Support preventative maintenance, cleanliness, safety, and property appearance standards
• Assist with maintaining the hotel in a constant state of operational readiness

General Manager Development Track

This position is intended for someone who is serious about taking the next step in their hospitality career.

The Assistant General Manager will receive increased exposure and responsibility in areas that are critical to becoming a successful General Manager, including:

• Hotel financial management and P&L ownership
• Budgeting and forecasting
• Revenue management and STR performance
• Labor productivity and expense control
• Sales strategy and market positioning
• Guest satisfaction and brand performance
• Human Resources and employee relations
• Recruiting, training, and leadership development
• Property maintenance and capital planning
• Ownership and corporate reporting
• Brand compliance and quality assurance
• Overall hotel leadership and decision-making

Our goal is to develop the right candidate toward readiness for a General Manager opportunity within approximately one year, based on performance, demonstrated competency, and available organizational opportunities.

Minimum Qualifications

• Minimum 1–2 years of hotel supervisory or management experience
• Strong working knowledge of hotel operations
• Experience leading and developing employees
• Strong guest service and problem-solving skills
• Excellent communication, organizational, and leadership abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Comfortable working a flexible schedule based on hotel needs
• Weekend and holiday availability required

Preferred Qualifications

• Previous Assistant General Manager, Operations Manager, Front Office Manager, Executive Housekeeper, or similar hotel leadership experience
• Marriott hotel experience preferred
• Experience with a hotel opening, conversion, or transition is a plus
• Experience with hotel budgeting, forecasting, and P&L analysis
• Understanding of STR reporting and hotel revenue management
• Experience managing labor productivity and departmental expenses
• Strong knowledge of Front Office and Housekeeping operations
• Food & Beverage operational experience is a plus
• Experience developing supervisors or department leaders

What We’re Looking For

We are looking for more than someone who can manage a shift.

We are looking for a future General Manager.

The ideal candidate will demonstrate:

• A strong desire for career advancement
• Ownership mentality and personal accountability
• Hands-on leadership
• Strong operational instincts
• Financial curiosity and willingness to learn
• Ability to make sound decisions under pressure
• Confidence communicating with guests, employees, and senior leadership
• A willingness to coach and develop others
• Strong follow-through and attention to detail
• A positive, solutions-oriented mindset
• The ability to balance guest satisfaction, employee engagement, and financial performance
• A genuine passion for hospitality and leadership

Why Join Our Team

• Join the opening leadership team of the new Element by Westin in Short Pump, VA
• Opportunity to help build the culture and operational foundation of a brand-new hotel
• Structured development toward becoming a General Manager
• Direct exposure to hotel financial performance, revenue strategy, ownership reporting, and total hotel operations
• Opportunity to work closely with experienced hotel and corporate leadership
• Professional development and advancement opportunities within a growing hospitality organization
• Marriott brand experience and exposure
• A leadership team committed to developing strong operators and promoting from within

If you are an ambitious hotel leader who is ready for greater responsibility and your next goal is to run your own hotel, we want to hear from you.