CARE NAVIGATOR II

Are you looking for an Agency that is Fun, Friendly, Collaborative, Exciting and Rewarding, you have found the right place. 

Rebekah Children's Services is passionate about Mental Health and providing the best care to our clients, employees, and community. We are looking for individuals who share in our passion of Mental Health and Quality Care. We are committed to building a diverse staff and strongly encourage all people to apply. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve. 

We are looking for a Care Navigator for our Educational Services program!! 

Our Story 

Rebekah Children's Services has been serving Children and Families since 1897 and is committed to seeing our community flourish by building pathways of Hope, Happiness, and Well-Being. Our agency offers family-centered mental health services, education and training that promotes healing, healthy development, and future success of those we serve. 

We are always striving to be the BEST Agency for Quality Care, Education and Employment!!!   

Benefits: 

Under the direction of the Clinical Program Manager of Training and Interns following established procedures, receives and coordinates referrals for Educational Services Programs and engages families in services. As part of the Educational Services team, job performance contributes to the achievement of the goals found on the treatment plan and/or developed by the treatment team. Performance of the typical responsibilities and duties requires the ability to perform the job duties, explain to/instruct others, involving job-related matters generally of limited to moderate complexity.

TYPICAL RESPONSIBILITIES AND DUTIES:

• Receives referrals from the Call Center, SLS Coordinators, School Districts, Program Coordinators and internal RCS programs, and supporting with the walk-in process.
• Engages families within 1 business day of receiving the referrals.
• Opens clients within 10 business days.
• Completes client’s intake paperwork. 
• Pre-admission and admission that includes mapping clients and entering demographics.
• Inputs and gathers of Pre and Post surveys. 
• Uses a variety of culturally competent engagement strategies to engage families in services including letters, phone calls, and home visits.
• Works with CPM to expeditiously assign the families to direct care staff. 
• Supports in the collection and sharing of information and data required for treatment and outcomes using a variety of assessment, outcome, and satisfaction tools.
• Assists with gathering required information for state and county reporting for the Director of Clinical Services and Director of Quality Improvement.
• Ensuring all referrals are pre-screened, with active Medi-Cal and contact information.
• Documentation associated with Utilization Management such as the ICC and IHBS Authorization Screenings, etc.
• Supports children and families navigating in Medi-Cal system, including eligibility requirements and processes.
• Generate reports including but not limited to financial reports, monthly school reports, school referrals, school referral log, etc.
• Coordinate meetings as required by management. e.g., sending invites, taking minutes, getting/providing essential items for meeting, manages/distributes mail, etc....
• Manages documentation essential Clinical Care Documents, Consents, CANS, PSC-35, CSQs, Consumer Perception Surveys, and data utilized for reports and outcome management. 
• Understands Wraparound Philosophy and integrates principles into their daily job performance. 
• Supports with greeting clients and community members at the agency front desk.
• Provide sound customer service and direction regarding client questions and feedback.
• Supports Client and Families with myHealthPointe, data entry etc. 
• Supports with translation when needed during intake, assessments, etc.
• Completes data entry and client screenings including using both internal and external databases.
• Supports children and families navigating in Medi-Cal system, including eligibility requirements and processes.
• Supports in the coordination of department events (baby showers, engagement parties, holiday parties, celebrations)
• Demonstrates a high level of competence in working with children and families to assist them in attaining permanency, safety, well-being, and their self-determined quality of life.
• Ability to engage clients in a manner that is culturally competent and dynamic and abides by time-sensitive deadlines.
• Provides quality, culturally proficient, trauma-informed, and relevant ancillary services as part of a treatment team.
• Possess knowledge of community-based resources and the ability to link and refer families to resources in the community based on their assessed needs.
• Documents necessary information as required within the Program in a timely manner and consistently meets or exceeds agency productivity standards, including Intake Forms.
• Maintains professional standards regarding client rights. 
• Demonstrates an understanding of confidentiality policies, mandated child abuse reporting, and duty to warn procedures. Utilizes clinical supervision in any case where these issues are in question.
• Demonstrates the ability to think creatively and intervene/respond in crisis situations. 
• Utilizes supervision, consultation, and training in providing ongoing high-quality services to children and their families effectively and efficiently.
• Demonstrates the ability to work independently. Actively uses supervision and consultation from his/her supervisor and other team members.
• Every employee has the opportunity and responsibility to participate in one or more activities each year that support the performance quality improvement (PQI) of RCS programs and services. Activities might involve membership of a PQI committee or workgroup, service as a peer reviewer, data collection for PQI and evaluation purposes, completion of PQI questionnaires and surveys or participation in focus groups, or other activities as identified by PQI committees or work groups.

MINIMUM QUALIFICATIONS

EDUCATION, TRAINING AND EXPERIENCE:

• Related BA, or AA & 2 years of related experience, or 6 years of direct service with children and families, preferred.
• Up to 12 months of experience as a Care Navigator or another Administrative role at RCS and/or 2 years of experience in an administrative role in a healthcare setting.
• Must meet the Title 9, Title 19, and Title 22 Medi-Cal Regulations
• Experience working in children’s mental health setting emphasizing a family system perspective desirable. 
• Basic skills in crisis intervention, suicide assessment, conflict resolution, and interpersonal communication.
• Bilingual/ Bicultural (Spanish/English) required. 

LICENSE(S):

• California driver’s license and good DMV report (and ability to be insured by RCS’ insurance carrier).

KNOWLEDGE AND SKILLS:

• Demonstrated ability to provide quality, culturally competent and relevant educational and preventive services to at-risk children and families.
• Strong sensitivity to the diverse cultural needs of children and families served.
• Proficient oral and written communication skills.
• Proficient organizational and time management skills.
• Ability to work independently exercising good judgment, making decisions & problem solve.
• Ability to work with confidential information required. 
• Proficiency in Microsoft Office applications.
• Must have reliable transportation, valid driver’s license and minimum state required automobile insurance.
• Must be available evenings and/or weekends as required to fulfill job responsibilities.

SPECIAL REQUIREMENTS:

• Must be able to meet and receive a criminal records clearance as required by Title XXII licensing regulations.

PHYSICAL AND MENTAL REQUIREMENTS:

The following are required in day-to-day performance of the duties of this position: 

• Sitting, walking, standing, grasping (simple), and visual/auditory acuity are constantly required (over 2/3 of the workday).
• Bending, squatting, kneeling, twisting, lifting, reaching, and pushing/pulling are required occasionally (under 1/3 of the workday).
• Climbing and crawling are generally not required.
• Driving/Traveling to client locations such as school, home and/or community setting.