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Job Summary
The Payroll Specialist assists in resolving high-level payroll-related helpdesk tickets. This position provides payroll and human capital processing, as well as helpdesk support.
Essential Functions
- Assist in resolving high-level payroll and human capital tickets related to employee pay errors
- Actively engaging with reported issues to ensure they are handled promptly and accurately
- Conduct thorough research to understand the nature and cause of the pay error.Â
- Identify root cause and provide detailed guidance on the corrective actions required to resolve the pay discrepancies, ensuring that each issue is corrected efficiently, restoring accurate pay for affected employees.Â
- Support the payroll team in all training/tickets related to the new Time and Attendance migration.
- Assist in bi-weekly payroll processing and submission of Time and Attendance payroll files.
- Resolve, respond and assist employees with issues regarding ATAAPs
- Respond to payroll-related phone calls, faxes and emails
- Process bi-weekly payroll accounting entries
- Process weekly and bi-weekly STARS and DFAS payroll reconciliation reports
- Process corrections and adjustments for payroll expenses in STARS and Payroll Labor Distribution Systems (PLDS) for program offices
- Generate bi-weekly/monthly payroll accrual entries and correct funding failures
- Review student loan repayment packages and submit repayment information to DFAS, generate periodic reconciliation reports, and respond to participant inquiries
- Generate Microsoft Access database reports to respond to customer inquiries
- Verify Federal government employment and submit wage garnishment information to DFAS for processing
- Compile and review audit requests for leave and debt issues
- Process advance sick leave requests, interagency donated leave requests and CFC donations
- Process restored leave requests
- Process new hire employee packages and enter data information into the payroll system
- Scan and upload all payroll related forms to the on-line repository
- Respond to customer inquiries; both in writing and verbally
- Track, research and resolve edits
- Perform systems testing
- Resolve payroll helpdesk tickets as needed
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 Job Specifications
The successful candidate has demonstrated excellent organizational, as well as verbal and written communication skills. The ideal candidate will have working knowledge of the following systems – ATAAPS, DCPS, DOE info and/or Remedy. The successful candidate will also provide proactive solutions.
Education: Minimum of a Bachelor’s degree from an accredited university and 5 years experience; 10 years’ experience in lieu of degree
Experience: Requires training/experience in government payroll and accounting systems. Some specialized formal training in Office software preferred.
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