Self-Pay Collection Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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Location: Rochester Tech Park (RTP), Gates, NY - Remote options available after in-person training. Occasional onsite meetings / work at RTP are required. Remote location must be within 2 hours of RTP and within New York State.

ESSENTIAL FUNCTIONS

• Resolves receivables due from patients.
• Identifies and prepares for appropriate action of those accounts which cannot be resolved amicably and requires legal or collection activity.
• Makes recommendation for write-off, resolves credit balances by, requests transfers and refunds, etc.
• Documents and formalizes all actions to ensure compliance with University and legal requirements. Maintains records for effective reporting of efforts.
• Responds to patient written and verbal inquiries.
• Negotiates installment payment arrangements with the guarantor or a financially responsible individual that are equitable to both URMC and individual.
• Interacts with ancillary areas which impact receivables to resolve A/R problems and address patient problems delaying payment.
• Maintains a general knowledge of billing and collection regulations and procedures which affect A/R.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree and 3 years of hospital patient accounting or consumer collections experience required
• Or equivalent combination of education and experience

LICENSES AND CERTIFICATIONS

• Certification obtained from a nationally accredited billing program (i.e., Certified Medical Billing Specialist CMBS, Certified Medical Records Technician CMRT, Certified Medical Reimbursement Specialist CMRS) upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.