Membership Coordinator

Job DetailsJob Location: Gary YMCA - Gary, IN 46404Position Type: Full TimePay starts at $17.00 per hour and up based on experience Join the Opening Team That Will Shape the Gary YMCA Experience. Apply today for Membership Coordinator! POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants.  Responds to member and guest needs, promotes memberships, and programs, and creates a welcoming environment. Membership Coordinator is expected to act in a manner in line with the YMCA values and within the confines of the information listed above. ESSENTIAL FUNCTIONS: Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.  Builds relationships with members; helps members connect with one another and the YMCA.  Lead Member Engagement team members in providing exemplary customer service through building relationships, assisting in reaching personal goals and instilling a sense of belonging.  Adheres to the organization’s policies and procedures. Provides shift supervision while working 80% of time as direct service.  Assists in recruiting, hiring, training, development of team members. Conducts team member feedback, corrective actions, and evaluations. Schedules and processes payroll functions. Supports campaign efforts and donor engagement in the community and team members. Models relationship building in all interactions through Listen First. Responds to all member and community inquires and/or complaints in a timely manner. Performs other duties as assigned. QUALIFICATIONS: Minimum 1 year related experience required. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Excellent interpersonal, communication, and problem-solving skills. Able to work independently and with minimal supervision. Organized and detail oriented. Adept computer skills in Office 365. Must be able to work flexible hours including evenings, weekend, and holidays.  Required to be On-Call with predetermined schedule. Ability to respond to safety and emergency situations.   YMCA COMPETENCIES (Team Leader): The National YMCA Mission: “To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.” Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being. Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue. Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.   WORK ENVIRONMENT & PHYSICAL DEMANDS: Visual, auditory, and verbal ability to communicate effectively. Must have high level of alertness, concentration, and initiative. Ability to lift 50 lbs. and walk, sit, or stand for extended periods of time; occasionally stoop/bend. Maintain a neat and professional appearance at all times. QualificationsQUALIFICATIONS: Minimum age 18 required. Minimum 1 year related experience required. Must be able to work flexible hours including evenings, weekends, and holidays.  Excellent interpersonal, communication, and problem-solving skills. Ability to work, relate and communicate effectively to diverse groups of people from all social and economic segments of the community. Adept computer skills with CRM experience. Able to work independently and with minimal supervision. Organized and detail oriented. Ability to respond to safety and emergency situations.   YMCA COMPETENCIES (Team Leader): The National YMCA Mission: “To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.” Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being. Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue. Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.   WORK ENVIRONMENT & PHYSICAL DEMANDS: Visual, auditory, and verbal ability to communicate effectively. Must have high level of alertness, concentration, and initiative. Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.   Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus. Regular movement is encouraged to support ergonomic well-being. Maintain a neat and professional appearance at all times. COMMITMENT TO CHILD ABUSE PREVENTION We are committed to safeguarding the children and families we serve. As a youth-serving organization, the YMCA maintains a strict commitment to child abuse prevention, including staff training, adherence to established safety policies, and zero tolerance for abuse or misconduct.