Clinical Informatics Support Specialist

Where You’ll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary and Responsibilities

As our Clinical Informatics Support Specialist (CISS), you will optimize healthcare technology. Ideal for a healthcare IT professional passionate about EHR systems and user experience, you'll ensure our clinical information systems meet goals for patient care, efficiency, and compliance, making you a key player in innovative care delivery.

Every day you will support and optimize clinical information systems, acting as a subject matter expert and liaison. You'll engage in workflow design, project implementation, documentation, and comprehensive EHR training. Expect to lead problem-solving and collaborate with staff to develop efficient, functional workflows for all our software applications.

To be successful in this role, you will demonstrate exceptional problem-solving and robust communication skills to facilitate consensus and manage projects effectively. Proficiency in common software applications and the ability to organize priorities and train others on complex topics are critical.

• Supports and optimizes clinical information system capabilities to meet the organization's goals of quality patient care, operational efficiency, and regulatory compliance.
• Responsible for problem solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications.
• Participates in workflow design and development; project implementation; documentation; and end user training.
• Understands and utilizes evidence-based practice in initial and ongoing EHR training and competency to end users.
• Contributes to training curricula, communication and change management for technology changes, upgrades, and downtimes to customers.
• Participates in projects, meetings, and workshops. Gathers information from end users as needed. Escalates appropriately. Prioritizes responsibilities and organizes workload to ensure that work is successfully completed within deadlines.

Job Requirements

Required

• Associates Degree and 2 years experience in a healthcare environment

Preferred

• Bachelors Degree
• Epic experience