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Lead and manage complex account resolution and collections operations spanning Epic/SBO workflows and customer service channels. Drive recovery of high-risk, high-dollar, and clinically complex self-pay accounts while preserving patient experience, regulatory compliance, and revenue integrity.
Qualifications
Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.
Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.
• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
• A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading teams through organizational change and process improvement initiatives.
• License/Certification/Registration: Not required.
• Deep knowledge of:
- Complex account resolution
- Collections strategies
- Payer interactions
- Revenue cycle operations
• Strong leadership, coaching, and performance management capabilities.
• Excellent analytical skills, including proficiency with:
- Operational dashboards
- Microsoft Excel
- Data-driven decision-making processes
• Effective communication and stakeholder management skills, with the ability to collaborate across:
- Clinical teams
- Financial departments
- Legal partners
- Information Technology (IT) teams
• Demonstrated commitment to:
- Regulatory compliance
- Audit readiness
- High-quality patient service
- Maintaining performance under pressure
• Strong organizational skills and ability to drive operational excellence in a fast-paced healthcare environment.
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