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The Director of On-Site Registration & Check-in provides enterprise-wide leadership for arrival, check-in, and registration execution across hospital and ambulatory settings, including emergency departments. This leader is accountable for enterprise governance, policies, standards, controls, and performance routines, while day-to-day execution remains locally delivered by site teams. The Director drives consistent capture of identity, demographics, coverage, consents, and Medicare Secondary Payer (MSP) / coordination of benefits (COB) information to strengthen billing integrity, patient experience, and claim quality. The Director partners with hospital and ambulatory operations, PFS, Compliance, strategic business partners, and IT to embed standard work, strengthen standardized training and quality assurance, and EHR tools and workflows that reduce front-end defects and preventable denials.
Qualifications
Education: Bachelor’s degree preferred.
Experience: Minimum of 3 years of revenue cycle leadership experience.
License/Certification/Registration: Not required.
• Demonstrated leadership in enterprise standardization initiatives within decentralized, multi-site healthcare environments.
• Proven ability to drive governance and operational consistency through influence, collaboration, and stakeholder engagement rather than direct authority.
• Executive-ready communication skills, including:
- Written communication
- Verbal communication
- Executive presentations
- Stakeholder engagement and facilitation
• Visionary leadership mindset with the ability to:
- Develop long-term strategic plans
- Anticipate future organizational and operational needs
- Inspire, influence, and align teams around a shared vision
• Strong knowledge of patient registration compliance requirements, including:
- Medicare Secondary Payer (MSP) regulations
- Coordination of Benefits (COB)
- Patient consents and acknowledgments
- Registration accuracy and compliance standards
- Regulatory documentation requirements
• Experience driving:
- Enterprise process standardization
- Operational excellence initiatives
- Compliance-focused workflow improvements
- Cross-functional collaboration across multiple sites and departments
• Strong analytical, organizational, and leadership capabilities with a focus on continuous improvement, compliance, and strategic execution.
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