Inside Sales Representative - Door & Dock Equipment

Description

OGD Overhead Garage Door is a nationwide overhead door and dock company that is changing the way garage door companies do business. With our training facility in Fort Worth, TX — and our dedication to growth and innovation — OGD has been named one of the best companies to work for across the country. For over a decade, we’ve delivered superior service to residential and commercial customers nationwide.

Position Overview:

We are seeking a driven and knowledgeable Inside Sales Representative to join our team. The ideal candidate has hands-on experience with door and dock equipment — including commercial doors, dock levelers, dock seals/shelters, vehicle restraints, and related building products — and understands the service, repair, and replacement side of the industry. This is a warm-lead, relationship-driven role focused on managing inbound sales activity, building customer relationships, generating quotes, and closing deals. There is no separate outside sales team supporting this role — you are the primary point of contact and the deal-closer.

Responsibilities:

• Handle inbound B2B sales calls and emails, qualifying leads and identifying customer needs related to door and dock equipment repair, replacement, or upgrades
• Nurture and grow relationships with existing customers and warm leads to generate repeat and expanded business
• Prepare accurate price quotes and proposals for repairs, replacement parts, equipment upgrades, and preventive maintenance agreements
• Process and track orders from quote through fulfillment, ensuring accurate entry of specifications, pricing, and delivery timelines
• Build and maintain strong relationships with facility managers, property managers, and existing commercial accounts
• Follow up on open quotes to drive conversion and close sales
• Maintain accurate records of customer interactions, quotes, and orders in the CRM/service management system
• Resolve customer issues related to orders, product fit, or service scheduling in a timely, professional manner
• Other duties as assigned

Requirements:

• 2+ years of experience in door and dock equipment sales (commercial doors, dock levelers, dock seals/shelters, vehicle restraints, or related building products) required
• Experience working with manufacturers or distributors of overhead doors, dock equipment, or loading dock systems
• Excellent phone, written, and interpersonal communication skills
• Strong organizational skills with the ability to manage multiple quotes and orders simultaneously
• Experience using ServiceTitan preferred
• Self-motivated, detail-oriented, and comfortable working in a fast-paced sales environment

Schedule:

• Monday to Friday 8AM - 5PM in-office