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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & BrownĀ isĀ seekingĀ anĀ Assistant Account ManagerĀ to join our growing team inĀ Fort Myers, FL!āÆāÆĀ
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The purpose of the customer service representative (CSR) is to provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role isĀ customerĀ experience to increase customer retention.Ā
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How You Will Contribute:āÆāÆĀ
Assists Account Manager in obtaining information from the client for new and renewal policies, updates applications, and policy details to prepare forĀ market.Ā
Rates, quotes, andĀ issuesĀ policies asĀ requiredĀ reviews policies and endorsements for accuracy for delivery to the insured and updates details in systems.Ā
Reviews and invoices endorsements for accuracy and sends to the insured. Prepares change requests to the company requesting policy changes and updates AMS360 andĀ ImageRightĀ accordingly and works in tasks inĀ ImageRight.Ā Ā
Prepares proposals for renewal on smaller accounts. Issues summaries of insurance.Ā
Prepare accounts for the market prior to instructions from the account manager or producer.Ā
Stays aware of industry changes and trends,Ā Ā
Speaks with customers by phone or in person inside the agency office and manages day-to-day changes and requests.Ā
Provides proof of insurance including COI and EOP.Ā
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Licenses & Certifications:āÆāÆĀ
āÆCurrently 4-40 Licensed or withinĀ 30 daysĀ of hire.Ā
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Skills & Experience to be Successful:āÆĀ
Strong technical insurance knowledge and background.Ā
Strong communicationĀ and negotiation skills under stressful situations.Ā
Strong teamĀ memberĀ who proactivelyĀ assistsĀ all other members of this team.Ā
Ability toĀ maintainĀ a professional manner at all times.Ā Ā
Strong Microsoft Word and Excel knowledge.Ā
Advanced time management and organization skills.Ā
PreferredĀ
AssociateāsĀ or Bachelorās in a business or financial related discipline or experience in lieu of degree.Ā
Professional designation.Ā
Experience in AMS360 andĀ ImageRight.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceĀ Ā
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementĀ
- Mental Health & Wellness: Free Mental Health &Ā Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Ā
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be YourselfĀ Ā
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, āThe Power to Be Yourselfā.Ā
Learn more about this Employer on their Career Site
