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Summary:
The Inside Sales Representative I serves as the primary liaison between our customers and our company, translating customer needs into winning proposals for new products, complex systems, applications, and WIP jobs. This role requires the ability to accurately understand customer requirements, select and size appropriate solutions, negotiate competitive prices from suppliers, and present compelling offers to customers.
Responsibilities:
- Develop and maintain a thorough knowledge of the company’s services, product lines, sales territories, product applications, and pricing structures.
- Understand and apply OEM relationships to the Customer Service Process.
- Review, process, and submit customer orders
- Quoting products and assemblies.
- Verifying pricing. Sourcing material
- Collaborate with Account Managers, Operations, and Production Coordinators to address customer service issues.
- Build and maintain customer trust in the company as a quality, value-added solutions provider.
- Assist Inside Sales Representatives and Managers within the vertical and occasionally other vertical teams with similar duties and responsibilities.
Positional Requirements & Qualifications:
Education & Experience:
- Bachelor’s degree in business or engineering preferred, or equivalent technical school certification.
- Alternatively, at least 2 years of experience in a customer-facing role within the relevant industry.
Skills & Abilities:
- Proficiency in quality standardization procedures and computer systems.
- Completion of computer-based technical training.
- Completion of applicable product type instructor-led technical training.
- Successful completion of customer experience training
- Successful completion of shop orientation hours for assigned product vertical
- Successful completion of the level I assessments for the assigned product vertical
- Strong written and verbal communication skills
- Basic knowledge of valves and related products
- Basic understanding of the chemical, refining and power markets
- Intermediate knowledge of Microsoft Office software
- Basic mechanical aptitude
- Ability to perform job function with little supervision
- Clear background check and drug/alcohol screening
Essential Physical Functions:
- Travel: less than 5%
- Lifting up to 20 pounds
- Bending, stooping, walking
This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
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