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JOB DESCRIPTION
POSITION TITLE | Drop/Count Member | DEPARTMENT | Drop Team/Soft Count |
REPORTS TO | Drop/Count Team Supervisor | LICENSING LEVEL | Key |
SALARY GRADE | NE04 | FLSA STATUS | Non-Exempt |
POSITION SUMMARY
Under direct supervision from the Drop/Count Team Supervisor, contributes to the efficient daily operation of Drop/Count activities by handling and processing Electronic Gaming Machine (EGM) drops, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Prepares Casino for drop by placing empty cash boxes at each designated location.
- Removes cash boxes from designated machines; transports funds and tickets to count room in accordance with established policies and procedures.
- Sorts and prepares funds for the count process.
- Operates mechanical counting equipment.
- Operates, troubleshoots, and maintains currency sorting machines.
- Assists with counting and strapping currency, coins, and tickets.
- Maintains complete and accurate reports and records; reconciles totals.
- Assists with resolving Count disputes.
- Performs emergency drops as necessary.
- Assists patrons with general information upon request.
- Complies with gaming and company regulations, policies, and procedures.
- Attends and participates in regularly scheduled staff meetings.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
- Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
- Cash handling, banking, and/or accounting methods and procedures.
- Customer service standards.
Skill in:
- Operating various word-processing, spreadsheets, and Office software and industry-related applications.
- Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
- Handling multiple tasks simultaneously.
- Addressing customer problems.
- Correct English usage, grammar, spelling, and punctuation.
- Providing exceptional customer service.
Ability to:
- Operate currency counting and sorting machines.
- Communicate efficiently and effectively both verbally and in writing.
- Maintain confidentiality.
- Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
- Analyze situations and adopt appropriate courses of action.
- Establish and maintain professional relationships with the public and co-workers.
- Make solid decisions and exercise independent judgment.
- Demonstrate leadership and professionalism at all times.
- Demonstrate sensitivity to the needs of guests.
- Remain calm in emergency or crisis situations.
- Handle multiple tasks and meet deadlines.
- Work independently with minimal supervision.
- Adapt to varying situations.
- Prepare comprehensive and concise reports and plans.
- Work in a fast-paced environment and meet deadlines.
- Uphold strong ethics and integrity.
MINIMUM QUALIFICATIONS
- High School Diploma or GED.
- One (1) year of cash handling experience in a casino or banking environment.
- A combination of relevant education and related work experience may be considered.
- Valid driver’s license is required when driving vehicles for work-related purposes.
- Must be able to successfully pass a background screening / investigation according to the established requirements below. Tribal and Native American preference shall apply to all positions.
CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS
- Must be able to submit supporting documentation of education and training to support qualifications.
- Must be able to obtain and maintain a gaming license in good stating according to licensing rules and regulations.
- Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.
Background Investigation Requirements
- Pre-employment drug screen.
- Personal reference check and employment verification.
- Conducts Federal, State, and tribal criminal history in accordance with the Shoshone-Bannock Tribes Gaming Commission Regulation, Part 400.7, Background Investigations.
PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; talk or hear; lift up to 25 pounds; and push a drop cart up to 300 pounds. The employee occasionally is required to sit; reach with hands or arms; use a computer and cellphone/telephone; climb or balance; and stoop, keel, crouch, or crawl. The employee may rarely taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee regularly is exposed to dust, fumes, airborne particles, and / or allergens; second-hand smoke; and occasionally to hostile, offensive, and / or violent individuals.
WORK ENVIRONMENT
Work is generally performed in a casino setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.
Updated 07/23/2026
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