Sr. Manager, Commercial Service

Imagine yourself…  

• Thriving in a supportive team environment that inspires you to strive for excellence.   

• Contributing to a brighter, more sustainable future.   

It’s possible with a role at McCrometer (www.mccrometer.com).  

McCrometer, a Veralto company, is a global leader in flow instrumentation. We design, develop, and manufacture world-class flow measurement equipment, for far-reaching impact: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes.  

Behind McCrometer’s innovations is a top-notch team with deep expertise in flow physics and real-world operating dynamics. When you join our team and the broader Veralto network, you’ll work with products at the forefront of flow technologies that make an everyday impact on resources we all rely on—and along the way, you’ll make a powerful investment in your growth through challenging, meaningful work and dedicated opportunities for career development.   

We're seeking a Senior Manager, Commercial Service to lead McCrometer's DDS and commercial service function with direct ownership of service contract revenue, customer retention, and delivery performance.This is an opportunity to shape a high-visibility commercial function — at a company whose flow instrumentation solutions directly support critical water, agricultural, and industrial infrastructure — while expanding your leadership impact across a complex, cross-functional environment. 

Reporting to the VP, Marketing & Strategy, this role will be hybrid at Loveland, CO. 

• In this role, you'llbuild scalable processes for contract renewals and rental fleet management, convert recurring service opportunities into captured revenue, and establish the operational foundation for software-enabled service growth.  

• You'll work closely with Sales, Service Administration, Finance, Product Management, Software, Operations, and Field Service Partners to align recurring service execution with measurable revenue outcomes and a differentiated customer experience. You'll also partner with the Loveland facility to maintain inventory visibility, align service demand planning, and resolve operational escalations tied to the open channel manufacturing cell and DDS rental fleet. 

• Success in this role means achieving contract renewal targets on time, reducing DDS customer downtime through proactive service delivery, and launching at least one scalable process improvement across renewals or fleet management within the first 12–18 months. 

WHAT YOU’LL DO: 

In this role, you will: 

• Own DDS and commercial service bookings, revenue, and renewal forecasting; partner with Finance and Sales to deliver accurate monthly results and identify margin improvement opportunities. 

• Drive full contract lifecycle execution — new contracts, renewals, expired contract recapture, and cancellations — ensuring accuracy, on-time delivery, and proactive customer communication in partnership with Service Administration. 

• Support Sales in developing RFP/RFI responses for new and renewal DDS contracts, with a focus on accretive margin and sustainable revenue growth. 

• Lead DDS customer success for strategic accounts, including structured monthly and quarterly business reviews that reinforce retention, renewal health, and instrument uptime performance. 

• Establish and manage KPIs across instrument uptime, reporting completion, service responsiveness, issue aging, customer satisfaction, and renewal health; use performance data to drive continuous improvement. 

• Manage Field Service Partner (FSP) performance against defined operating expectations, documentation standards, service quality targets, and cost controls to improve uptime and reduce unnecessary repeat visits. 

• Lead, coach, and develop DDS and commercial service associates by clarifying roles, decision rights, daily management routines, and measurable performance expectations. 

• Build standard work for intake, quoting, contract handoffs, service coordination, customer communication, issue escalation, and project closeout to scale consistent, repeatable service delivery. 

• Partner with Finance to establish project-level P&L visibility and consistent cost allocation across headcount, FSP spend, software and data hosting, cross-charges, and rental fleet costs. 

• Coordinate with the open channel manufacturing cell, McCrometer Operations, and the Loveland facility to align DDS rental fleet demand planning, inventory levels, return flow, repair priorities, and delivery commitments. 

WHAT WE’RE LOOKING FOR: 

Minimum Qualifications  

• Education: Bachelor's degree in Business, Engineering, Operations, or a related field; or equivalent professional experience in service, commercial operations, product management, finance, or technical business leadership. 

• Leadership: Progressive experience building team capability, clarifying roles and decision rights, and managing cross-functional priorities through organizational change. 

• Domain Experience: Experience in field service, service sales, customer success, commercial operations, or recurring revenue business models, with direct accountability for revenue retention, renewal performance, and margin discipline. 

• Contract & Commercial Management: Demonstrated experience managing contract lifecycles, renewals, revenue forecasting, and KPI-driven performance management in a customer-facing service environment. 

• Operational Discipline: Experience applying continuous improvement tools — including standard work, root cause analysis, problem solving, and daily management — to expose performance gaps and drive countermeasures through completion. 

Preferred Qualifications These are nice-to-have skills that will set candidates apart: 

• Advanced degree (MBA or equivalent) in Business, Finance, Engineering, or a related discipline. 

• Experience with software-enabled service models, data hosting, or SaaS-adjacent recurring revenue structures. 

• Background in flow instrumentation, water/wastewater, agriculture, or industrial measurement industries. 

• Experience managing Field Service Partner relationships, including performance agreements, service quality reviews, and cost controls. 

McCrometer is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.