Digital Service Manager

Do you look at a manual production step and immediately start thinking about how to make it run itself?

Wallace Graphics is one of the largest and fastest-growing commercial print companies headquartered in Georgia – and we're looking for a Digital Service Manager to own the work that happens before anything hits a press.

Our services span commercial print, direct mail, wide format print and installation, digital storefront implementation and management, branded apparel and merchandising with a team full of print experts ready to solve the most complex challenges. We offer full-service solutions for our clients using the latest technology with the very best equipment.

Our continued growth is a testament to our talented workforce and passionate leadership. We operate in a team-oriented environment built on strong values and a genuine priority on lasting relationships – with our clients and our people. We believe that engaging, training, and rewarding our employees are the secret ingredients to our success. We invest in the growth of our people, from cross-training and lean production learning to management development.

The Ideal Candidate:

This role reports to our Chief Operating Officer and brings Prepress, Data and Composition together under one leader. You'll own file preparation and preflight, variable data processing, and document composition end to end.

The reason this seat exists is automation. We run a high volume of recurring, template-driven work that is still touched by hand more often than it should be. We want someone who treats every repeat job as a candidate for a script, a hot folder, or a workflow rule – and who can build the case for it, build the thing, and get the team using it.

What You'll Bring:

• A demonstrated track record automating production work – scripting, workflow automation, templating, or imposition and preflight rules that removed manual steps and stuck.
• Hands-on prepress depth: preflight, color management, imposition, proofing, and the judgment to know when a file is genuinely ready.
• Real experience with variable data and composition – building, testing, and proofing data-driven jobs, and reading a data file critically before it reaches production.
• Leadership experience, or the clear readiness for it: you can set standards, train technicians, and hold a cross-functional group to a schedule.
• The ability to work across departments – with scheduling, mailing, client services and our systems development team – because most automation wins live at a handoff.
• Experience with Prinect, BCC Architect, and VPS-based workflows is a plus.
• An associate's or bachelor's degree and 5+ years in prepress, premedia, or data/composition in a commercial print environment, including lead or supervisory experience, or an equivalent combination of education and experience.

Benefits include (in addition to a competitive salary):

• Health, dental and vision insurance
• Health savings account access
• Group life insurance
• 401k retirement plan plus employer match
• Paid time off and paid holidays
• Recognition rewards and bonuses
• Regular team building events

EEO STATEMENT

We are an equal opportunity employer who recognizes the value of diversity and inclusion in the workplace. Employment decisions are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at pam@wallacegraphics.com.