Uptime Services Representative

We’re seeking a talented Uptime Services Representative to join our team specializing in Service for our Florence, KY Cummins location. 

In this role, you will make an impact in the following ways:           

• Collaborative Partnerships: Build strong relationships across service teams, distributors, and stakeholders to align priorities, solve challenges, and achieve shared customer and business objectives. 
• Effective Communication: Deliver clear, timely, and audience-specific communication that ensures stakeholders are informed, aligned, and able to take appropriate action. 
• Customer-Centric Service: Develop trusted customer relationships by understanding needs, anticipating concerns, and delivering solutions that improve the overall customer experience. 
• Problem Solving in Complex Environments: Analyze large volumes of information, identify root causes, and make sound decisions to resolve service issues efficiently and effectively. 
• Conflict Resolution: Address escalations and differing perspectives professionally, fostering positive outcomes while maintaining strong working relationships. 
• Continuous Process Improvement: Identify opportunities to streamline workflows, improve service delivery, and enhance operational efficiency through standardized and optimized processes. 
• Adaptability in Dynamic Situations: Adjust priorities, communication styles, and approaches in response to changing customer needs, business demands, and operational challenges. 
• Service Capability & Network Excellence: Leverage Service Capability, Capacity, and Coverage processes to assess service readiness, analyze performance metrics, strengthen service network capabilities, and ensure customers receive consistent, high-quality support through available parts, tools, information, and qualified technicians.