AMP Underground Host

Description

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board.  

Our organization is committed to creating a welcoming environment, guided by our core values: Relevance; Inclusivity; Sustainability; Excellence. Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives, backgrounds, and experiences. We believe these elements enhance the strength, creativity, and success of our team and the communities we serve.

Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas’ premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.

Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five hub cities: Bentonville, Fayetteville, Rogers, Springdale and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle — see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it’s a place where everyone is welcome.

Position Overview

The AMP Underground (AU) Host is a part-time seasonal role that supports the overall guest experience and operation of AMP Underground during Walmart AMP events. This position maintains an active and visible presence, engages with guests, monitors entertainment and food and beverage activity, maintains cleanliness and appearance, and observes guest traffic, engagement, and use of AU amenities. The AU Host/Hostess provides objective post-event feedback to identify opportunities to enhance the guest experience.

Requirements

Principal   Responsibilities (Essential Functions)

• Provide a welcoming, professional, and visible presence in AMP Underground throughout assigned events.
• Greet and engage with guests and provide information regarding AU entertainment, activities, amenities, food and beverage offerings, and event information.
• Proactively gather informal guest feedback and identify recurring comments, questions, concerns, or suggestions.
• Monitor and evaluate live entertainment, including guest engagement, crowd response, atmosphere, performance timing, and suitability for the space.
• Monitor food truck and bar activity from a guest-experience perspective, including  demand, line length, approximate wait times, traffic flow, congestion, and   notable concerns.
• Observe guest traffic patterns, activity levels, and use of seating, tables, games, entertainment areas, food and beverage services, and other amenities.
• Continuously circulate throughout AU to monitor guest experience, cleanliness, appearance, traffic flow, and operational needs.
• Bus and wipe down tables, remove abandoned cups, food containers and trash, and maintain clean and organized guest areas.
• Conduct pre-opening and end-of-event walkthroughs and communicate issues requiring   attention.
• Promptly communicate guest-service, maintenance, operational, safety, or security   concerns to the appropriate on-duty manager or department representative.
• Observe and report conditions objectively and refrain from intervening in Security matters, alcohol-service decisions, personnel matters, or responsibilities outside the position unless directed.
• Complete and submit the AMP Underground Post-Event Evaluation following each assigned   event.
• Assist with event setup, reset, and other AU operational needs as assigned.
• Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Perform related duties as assigned by supervisor 
• Maintain security and safety requirements as defined   by operations guidelines. 
• Maintain compliance with all company policies and   procedures

Minimum   Qualifications

The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education,   Training, Traits

• High school diploma or GED required
• Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and   confidentiality.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing   exemplary customer service
• Strong communications skills and the ability to interact with many different types of people
• An on-going desire to learn and improve
• Ability to work independently as well as with others to carry out assignments to completion within parameters   of instructions given, prescribed routines, and standard accepted practices
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other   federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state   and local standards

Work   Experience

• Previous customer service, hospitality, event, venue, restaurant, or entertainment experience preferred.
• Experience working directly with the public in a fast-paced environment preferred.
• Equivalent combinations of education and experience will be considered.

Physical

• Ability to sit or stand for extended periods while working at a computer.
• Ability to lift and carry up to 50 pounds
• Ability to communicate effectively in person, by telephone, and through virtual collaboration tools
• Must be able to endure standing orwalking for extended periods of time on various surfaces such as concrete,  grass, and inclined surfaces 
• Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
• Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events
• Ability to operate standard office equipment, computers, and mobile devices
• Availability to work assigned shifts in accordance with the AMP event schedule, including evenings, weekends, holidays, and special events
• Must maintain regular and reliable attendance consistent with applicable laws and organizational expectations

Working Conditions

Work is primarily performed in a professional office environment with occasional travel between Walton Arts   Center and Walmart AMP locations. Occasional attendance at performances, concerts, meetings, and special events may be required, including evenings   and weekends.

Walton Arts Center and Walmart AMP are   equal opportunity employers and are committed to building a workforce that   reflects the communities we serve. Employment decisions are based on   qualifications, merit, organizational needs, and applicable law.