Hotel Front Desk Agent

• Employee discounts
• Paid time off

Full-Time Front Desk Agent

• Welcome guests and provide a friendly, professional first impression
• Complete guest check-ins and check-outs accurately and efficiently
• Answer phones, emails, and guest inquiries
• Assist guests with questions, requests, and concerns
• Handle reservations, room assignments, and guest accounts
• Process payments and maintain accurate front desk records
• Communicate effectively with housekeeping and other hotel departments
• Monitor the lobby and maintain a clean, organized front desk area
• Follow hotel policies and procedures regarding guest service, security, and safety
• Address guest concerns professionally and work to find appropriate solutions
• Complete shift reports and other required front desk paperwork
• Maintain a positive and welcoming atmosphere for all guests

• Excellent customer service and communication skills
• Friendly, professional, and dependable attitude
• Strong attention to detail and organizational skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills and ability to learn hotel front desk systems
• Previous hotel or customer service experience preferred
• Ability to work a flexible schedule, including weekends and holidays
• Reliable attendance and punctuality are essential

• Full-time hours with a consistent work schedule
• Supportive and professional work environment
• Opportunities to develop valuable hospitality experience
• Employee hotel discounts and paid time off
• Opportunities for growth within the hotel