Senior Collections Representative

The Senior Collections Representative (Rep.) aka Government Sr. Follow-up Collector handles the following:

• Responsible for collections, conducting proactive follow-up with payers regarding non-payments, underpayments, or incorrect payments in a stratified manner. 
• Calculates expected reimbursement to verify expected payments versus actual payments received. 
• Disputes with payers for denials and/or underpayments. 
• Reconciles the accounts to closure. 

In addition, the Rep. is collector is knowledgeable of assigned payer claim requirements and regulations and utilizes multiple databases and applications to analyze and take appropriate action on information or documents received.  Applications and Databases consist of EPIC, Hospital Rates, CIRIUS, RevCyclePro, Imaging, DDE and various payer websites. Frequent contact with Patient Financial Services staff, departments and management, as well as patients, billing and professional fee and collection services vendors.