Mobile Crisis Manager - Hancock & Washington Counties

Description

AMHC is seeking a compassionate, experienced, and collaborative Mobile Crisis Services Manager to lead the operations and delivery of our mobile crisis intervention services in Hancock and Washington Counties. 

This position provides an opportunity to make a meaningful impact by supporting individuals experiencing behavioral health crises while leading a dedicated team of crisis professionals.

The Mobile Crisis Services Manager oversees a team of Mental Health Rehabilitation Technician–Crisis Service Providers (MHRT-CSPs) and works closely with the Crisis Peer Support Supervisor and Mobile Crisis Services Clinical Supervisors to promote an integrated, team-based approach to crisis response. 

This role combines staff supervision, program management, community collaboration, quality improvement, and crisis-service leadership.

What You'll Do

• Provide supervision, coaching, and support to assigned MHRT-CSP staff, including individual and group supervision.
• Monitor staff performance, professional standards, credentials, documentation, and compliance with agency policies and procedures.
• Conduct performance evaluations and address performance concerns in collaboration with program leadership and Human Resources.
• Partner with the Crisis Peer Support Supervisor to promote strong team cohesion and effective collaboration between clinical and peer-support staff.
• Support recruitment and onboarding efforts in collaboration with the Program Director and Human Resources.
• Help ensure consistent, high-quality crisis services across the organization.
• Promote integration of clinical and peer services through a collaborative, team-based approach.
• Lead the collection and coordination of monthly program performance data and reporting in collaboration with Information Technology and direct-service staff.
• Develop and maintain strong working relationships with internal departments, community organizations, law enforcement, and other external partners.
• Represent AMHC's Mobile Crisis Program with community and organizational partners.
• Develop, implement, and maintain community partnerships and Memoranda of Understanding (MOUs).
• Assist leadership in assessing community service needs and identifying opportunities to strengthen mental health, peer support, substance use, prevention, and related services.
• Lead and support MHRT-CSP certification training for AMHC staff.
• Provide postvention support and follow-up following suicide deaths, fatalities, critical incidents, or other traumatic events, including support for staff, partners, individuals, and affected groups.
• Participate in co-response initiatives and complete required law-enforcement-related training.
• Perform other duties as assigned.

What We're Looking For

We are looking for a leader who is compassionate, dependable, adaptable, and committed to high-quality behavioral health services. The ideal candidate will have strong supervisory and communication skills, the ability to remain calm in crisis situations, and a passion for building collaborative relationships within the community.

Additional Requirements

• Valid driver's license and reliable transportation required.
• Ability to travel throughout the service area.
• Must be able to complete all required co-response law enforcement training identified by the contracted law enforcement entity.
• Ability to work effectively with individuals from diverse backgrounds, cultures, identities, abilities, and experiences.
• Ability to maintain confidentiality and comply with agency policies, procedures, and applicable regulations.
• Flexibility to meet the needs of a 24/7 crisis-service environment.

Schedule & Work Environment

• This is a nonexempt position with a schedule that may vary based on the needs of the Mobile Crisis Team. 
• Employees must be available to work weekends, evenings, awake overnights, and holidays as needed. 
• Due to the unpredictable nature of crisis services, occasional schedule changes, extended shifts, or coverage during normally scheduled time off may be necessary. 
• Overtime compensation is provided in accordance with AMHC policies and applicable law. 
• The position works in a variety of environments, including office, community, and crisis-response settings, and requires travel throughout the service area.
  

Why AMHC?

At AMHC, you’ll have the opportunity to lead a team that supports people during some of the most challenging moments of their lives. Your leadership will help strengthen crisis services, build community partnerships, and ensure individuals receive responsive, compassionate, and effective care when they need it most.

We Offer:

Health

Dental

Vision

Life & Supplemental Insurances

403B with match

Employee Assistance Programs

Flexible Spending Accounts

Health Savings Accounts

Pet Insurance

Tuition Reimbursement

If you’re ready to lead with purpose and help strengthen crisis services in our communities, we encourage you to apply!

Reports to: Crisis Services Program Director 

Position Type: Nonexempt 

Location: Mobile/Community-Based 

Requirements

· This position requires a minimum of an associate’s degree and 2 years of managerial experience in a related field or 3 years of crisis-related experience.

· Upon hire, staff will be required to complete the MHRT-CSP training appropriate to their role and experience. 

· Required training includes CPR/First Aid Training, MANDT (Day 1), trained to administer and carry Naloxone and complete Peer Support 101 Training. Training is provided by the agency upon hire. 

· The ability to pass a background check and meet other licensing or regulatory requirements is required.