POSITION TITLE: Evaluation and Insights Coordinator

REPORTS TO: Director, Homeless Services

FLSA STATUS: Non-Exempt

TIME COMMITMENT: Full-time, 40 hours a week

Monday-Friday, occasional weekends, some travel required

SALARY: $23-$25 per hour

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POSITION SUMMARY:

The Homeless Services Department seeks a detail-oriented Evaluation and Insights Coordinator to strengthen the effectiveness, integrity, and impact of our grant-funded initiatives and core service programs. This role blends program evaluation, data analytics, and policy oversight, with an emphasis on robust data collection, comprehensive reporting, and hands-on program support. The successful candidate will work closely with and provide ongoing support to the Director of Homeless Services, ensuring programs not only comply with grant requirements and regulations, but also deliver measurable outcomes for our community through clear reporting and effective collaboration.

AGENCY CULTURE:

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

A commitment to the agency’s mission, vision, and values;
A commitment to excellence in everything we do;
A commitment to excel at performance and quality improvement;
A commitment to outcomes and measured results;
A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS:

Review and interpret grant agreements, regulatory requirements, and funder guidelines for all programs serving people who are unhoused.
Develop, implement, and regularly update compliance protocols to meet contract obligations.
Monitor program operations to ensure expenditures, participant eligibility, reporting, and deliverables adhere to grant funder expectations. Includes reviewing files for accuracy and completeness.
Prepare and submit thorough grant reports, compliance documentation, and performance updates to funders and management.
Develop performance indicators, data collection tools, and logic models tailored to grant deliverables and program goals. Lead data collection efforts, ensuring accurate and timely gathering of quantitative and qualitative information from participants, staff, and stakeholders.
Maintain and update databases for tracking program participation, compliance metrics, and outcomes.
Analyze collected data to assess progress, identify trends, and inform improvements.
Generate regular reports and create data dashboards and visualizations for internal use, funder compliance, and external communications.
Support grant reporting requirements by compiling, synthesizing, and submitting accurate program data.
Assess the implications of evolving grant and program policies on departmental operations and community outcomes.
Draft policy briefs, recommendations, and compliance updates to inform program leadership and advocacy efforts.
Participate in grant-related coalitions, forums, and training sessions to represent the organization and stay current on best practices.
Educate staff and partners on relevant grant requirements, policy shifts, and reporting expectations.
Provide hands-on support to Homeless Services program teams to ensure smooth implementation of grant-funded activities and services.
Work closely with the Homeless Services Director, Finance, Development, and Program managers to ensure accurate budgeting and resource allocation for all grants and initiatives.
Assist in training staff on grant compliance, program evaluation, data collection, and reporting standards.
Offer technical assistance and guidance to Homeless Services team members regarding data management and best practices.
Contribute to strategic planning and continuous improvement initiatives within the Homeless Services Department.
Complete additional duties as assigned by the Homeless Services Director to advance the department’s mission.

QUALIFICATIONS, EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Associates degree in public administration, social sciences, statistics, data analytics, or a related field or equivalent education or experience.
Minimum two years’ experience in grant compliance, program evaluation, data collection and reporting, data analysis, or policy monitoring, ideally in a non-profit or public health setting.
Familiarity with serving people experiencing homelessness including those living with behavioral health conditions (e.g., HHAP, ESG, HUD, behavioral health services) and related funding sources.
Proficiency in data management, analysis, and reporting tools (Excel, Clarity, etc.).
Successfully passing a Background check and TB test.
Exceptional analytical, organizational, and communication skills.
Demonstrated success with grant reporting, funder relations, and program performance tracking.
Experience designing and implementing data collection systems and presenting findings to diverse audiences.
Detail-oriented, accurate, well organized with strong problem-solving skills.

Ability to read and interpret documents such as contracts, policies, safety rules, operating instructions, and procedure manuals.
Ability to work effectively in a fast-paced environment and adapt to unexpected events.
Willingness and ability to travel between multiple program locations.
Ability to establish relationships and communicate effectively with management, employees, and outside agencies; ability to work effectively with others as part of a team and independently.
Ability to apply common sense understanding to carry out instructions in written, or diagram form.
Commitment to the mission and values of Catholic Charities and the programs.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Valid California Driver’s License
Current automobile insurance

Physical Requirements:

This position requires the ability to sit up to 3-7 hours per day with occasional walking, standing, bending, squatting, pulling, and pushing. Must be able to work comfortably on a desktop computer. Applicants must be able to work at a computer for up to 8 hours per day and occasionally carry items up to 25 pounds. This position involves occasional travel to program sites in San Diego and Imperial Counties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Catholic Charities Diocese of San Diego is a diverse, all-inclusive service organization and employer. We do not discriminate against any candidates on the basis of: race, color, creed, national origin, religion, sex, gender and/or gender reassignment status, age, sexual orientation, disability, pregnancy and/or maternity, marriage and/or civil union status, or any other legally protected characteristics.

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