Customer Service Representative

Job Overview: 

Responsible for ensuring our customers’ requirements and expectations are met and exceeded by collaborating with and supporting the sales teams.

This Job is Onsite.

Primary Job Duties: 

•    Processing orders accurately

•    Checking data accuracy in orders and updating as needed

•    Collate and distribute unsolicited requests for quotes (RFQ’s)

•    Responsible for handling telephone/email quotes, generally and in support of the outside sales team as required

•    Maintain sales order due dates 

•    Input brokered repair quotes and obtain approvals from customers

•    Ensuring sales orders are fulfilled promptly and on time to the customer

•    Construction of data/records packages for distribution with input from technical director

•    Follow up on open orders as needed

•    Gather market intel and ensure accurate entry into our inventory management system

•    Review safety data sheets for chemical products and keep updated

Secondary Job Duties: 

•    Actively participate and take minutes during team meetings

•    On-call rotation as required

•    Prepare sales forecasts and other sales data and documentation as required

•    Provide support, as may be required, to other sales team members to secure business opportunities in other territories

•    Other duties as assigned

Required Qualifications: 

·    High School Diploma or equivalent

·    Previous inside sales and/or customer service experience

·    Must be able to communicate effectively both verbally and in writing. 

·    Must be able to work both independently and in a team environment

Preferred Qualifications: 

•    Working knowledge of Windows and Microsoft Office products

•    Previous aviation experience a plus 

Jobs Reporting to this Role: 

•    This Role is an individual contributor.

Physical Demands: 

Sedentary work. 

•    Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

•    Repetitive motion. 

•    Substantial movements (motions) of the wrists, hands, and/or fingers. 

•    The worker must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Work Environment: 

•    Work is generally performed in an office environment

Required employee supplied tools and gear: 

None