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Job Purpose or Objective(s): The Lead Slot Supervisor ensures the efficiency of Casino Floor Operations. The Lead Slot Supervisor is knowledgeable of floor conditions and spend at least 80% of their time on the casino floor to be well-informed of guests and associate’s needs. You will be the highest-level manager on duty when Slot Manager or Casino General Manager is not present and must make efficient decisions to ensure excellent service is provided to our guests. You will report to the Casino General Manager/Slot Manager.
Must be a current associate in CNO Slots Department
Primary Tasks:
1. You will oversee all floor personnel to ensure high levels of customer service.
2. Audit/Inspect work of your team to ensure standards are met.
3. You will schedule associates.
4. Conduct performance management with staff (reviews, address sub-standard performance).
5. You will implement corrective/preventative actions.
6. Maintain security/procedures according to rules.
7. You will replenish thermal paper, fixing printer jams and bill acceptor malfunctions.
8. Input jackpots on the floor.
9. You will pay winners by promptly responding to winning customers, processing hand pays, assisting the Slot Attendant in processing jackpot/paperwork, and assisting with Title 31 transaction requirements following established procedures.
10. Immediately resolve customer/employee/management concerns.
11. Perform other duties as may be assigned.
Requirements:
· Must be available on short notice for staff replacement.
· Excellent oral or written (legible) communication techniques.
· Apply oral or written (legible) communication techniques.
· Prior management experience
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
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