Flight Training Billing Analyst 1

Overview

Responsibilities

• Oversee and develop all aspects of the flight training customer billing cycle, from training deposits to final invoicing for a global customer base.
• Ensure decision-making that balances the needs of each customer, the company, and promotes long-term viability of the business.
• Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
• Provide input and work closely with the new ERP system that is being implemented.
• Collaborate with Flight Training Account Management, Sales, and Accounting teams to ensure invoicing is accurate to provide a world-class customer experience.
• Develop processes to ensure that all Flight Training Billing Analyst processes are scalable for future business growth across all Cirrus training locations.
• Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
• Maintain and create customer accounts and contacts in the ERP software.
• Analyze data from multiple systems and reconcile discrepancies.
• Responsible to issue and receive upwards of $5 - $10 million in annual flight training revenue.
• Participates in special projects across departments and provide directional feedback.
• Follow-up on delinquent payments.
• Manage all inbound customer payments using various payment methods.
• Monitor account aging and escalate aging reports to leadership.
• Wire and check claims to alert Account Managers of customer payments.
• Monitor completed training missions to better drive the on-time invoicing of incidentals and upsold training.

Qualifications

• Bachelor's degree in accounting, finance or related field.
• 0-2 years of billing and/or financial experience, including customer facing duties.
• Strong customer service orientation.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently while navigating complex customer scenarios.
• Must be detail-oriented and conscientious in billing duties.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work with other departments.
• Ability to plan, design, execute, and supervise administrative processes to support customer service.
• Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
• Well versed in standard Microsoft Office Software, Adobe suite, and ERP systems.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

Pay Range

Sign On Bonus