Call Center Operator

Bally’s Intralot is a leading provider of lottery, iLottery, sports betting, and digital gaming solutions, serving regulated gaming organizations across the United States and international markets. By combining Bally’s expertise in digital gaming and player engagement with INTRALOT’s decades of experience delivering secure lottery technology and operations, Bally’s Intralot offers a comprehensive portfolio of innovative gaming solutions.

Education, Training and Experience 

High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred 

Knowledge, Skills and Abilities

Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Bally's Intralot software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs

Employment Eligibility Verification 

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements 

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Bally's Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer 

As an equal opportunity employer, Bally's Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.