Ecommerce Supervisor, Little Caesars Arena

Delaware North Sportservice is hiring a part-time Ecommerce Supervisor to join our team at Little Caesars Arena in Detroit, Michigan. As an Ecommerce Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.

• Respond to customer inquiries daily with timely, solution focused communication
• Work closely with fulfillment team to prevent and resolve order issues
• Manage order edits, update order requests, etc. 
• Provide proactive tracking updates to improve guest 
• Maintain consistent brand voice across customer interactions
• Basic data entry and performance reporting
• Supports Ecommerce Manager with photo/content production during peak campaigns
• Assist Ecommerce Manager with marketing campaigns, product launches, etc. 
• Assist with monitoring site for product opportunities 

• Previous cash handling experience and basic math skills required
• Previous experience working with a point-of-sale system is required
• High school diploma or GED required
• Minimum of 1 year of supervisory experience in a customer service or retail environment preferred
• BigCommerce and/or Shopify platform experience preferred

• Ability to lift up to 35 pounds
• Constant standing, lifting, climbing stairs, and repetitive motions
• Bending, reaching, and climbing on ladders