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Work Arrangement: On-Site
This position is based on-site at our Des Peres, Missouri headquarters.
About the Role
The Manager, Fleet Operations is responsible for leading UniGroup's Fleet Operations team while driving operational performance, fleet utilization, and financial results. This role oversees day-to-day fleet operations, supports a network of agency partners and van operators, and ensures efficient execution of transportation services.
This position is well suited for a leader who enjoys balancing people leadership, operational strategy, and business performance. Success in this role requires strong relationship-building skills, a focus on continuous improvement, and the ability to drive results across a complex transportation network.
What You'll Do
- Lead and develop the Fleet Operations team, providing coaching, training, and performance management.
- Drive operational excellence by identifying process improvements and implementing best practices.
- Monitor operational and financial performance, including revenue, profit margins, budgets, and key performance indicators.
- Optimize fleet utilization to maximize efficiency and profitability.
- Oversee van operator recruitment, retention, qualifications, and operational support.
- Partner with agency stakeholders to manage transportation orders and support service execution.
- Collaborate with planners, agents, van operators, and internal teams to resolve operational issues and improve results.
- Support customer implementations, account management activities, and ongoing service needs.
- Monitor accounts receivable activity and assist in maintaining strong financial performance.
- Participate in customer and provider business reviews and support strategic growth initiatives.
- Serve as a liaison between UniGroup business units, agency partners, and other key stakeholders.
- Support additional projects and responsibilities as assigned.
What We're Looking For
Required Qualifications
- Bachelor's degree in Business, Transportation, Logistics, Supply Chain, or a related field; equivalent experience may be considered.
- Three to five years of transportation, logistics, fleet operations, or related industry experience.
- Experience leading teams, coordinating operations, or managing cross-functional initiatives.
- Strong analytical and problem-solving abilities.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications.
Preferred Skills and Experience
- Experience managing transportation, fleet, or logistics operations.
- Prior leadership or people management experience.
- Experience with financial planning, budgeting, P&L management, or performance metrics.
- Familiarity with fleet utilization, capacity planning, and operational optimization.
- Experience working with agent networks, service providers, or transportation stakeholders.
- Knowledge of household goods, moving, transportation, or logistics industries.
How You'll Be Successful
Top performers in this role tend to be:
- Results-oriented leaders who drive operational and financial performance.
- Strong communicators who build trust with employees, agency partners, and customers.
- Strategic thinkers who identify opportunities to improve efficiency and service delivery.
- Relationship-builders who collaborate effectively across multiple teams and stakeholders.
- Problem-solvers who can navigate operational challenges and deliver practical solutions.
- Coaches who develop talent, support team growth, and foster accountability.
- Adaptable professionals who thrive in a dynamic and fast-paced environment.
- Customer-focused leaders who prioritize service excellence while achieving business objectives.
About UniGroup
UniGroup is a transportation cooperative that owns and supports the United Van Lines and Mayflower brands. We partner with a nationwide network of agents and van operators to deliver household goods, specialty logistics, and transportation services across the United States and internationally. Our cooperative model emphasizes collaboration, shared success, and long-term relationships with our agents, customers, and employees.
Benefits & Total Rewards
UniGroup offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-paid life insurance and disability coverage
- Tuition reimbursement and professional development opportunities
- Employee assistance and wellness resources
Work Authorization
Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.
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