Power Generation Support Specialist

Responsibilities:

• Answers initial customer calls from the technical support line and generate support tickets for the technical support staff maintaining work-flow in the ticketing database.

• Resolves basic technical support requests from internal and external customers regarding Ziegler equipment.

• Researches, evaluates, and solves more complicated issues through training from senior staff, and utilization of various OEM resources.

• Works collaboratively on a team.

• Develops product knowledge and resources on current and emerging products.

• Assists Parts personnel (i.e.. helps locate hard-to-find parts when Parts Supervisors are unable to help).

• Resolves daily customer support issues.

• Works in a cooperative manner with team and superiors.

Qualifications:

• High School Diploma or GED required

• 2-year technical or 4-year bachelors degree preferred

• 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG)

• Good computer skills with knowledge of MS PowerPoint, MS Excel and Word

• Excellent communication skills - both verbal, phone and written

• Customer service skills

• Experience with CAT engines a plus

• Personal attributes: Attention to Detail, Customer Focus, Learning Orientation, Planning and Organization, Problem Solving, Teamwork

Travel:

• Able to travel up to 10% of time

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Minimum Physical Requirements:

• Standing, walking, using hands, talking, hearing

• Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.