Admissions/Enrollment Specialist

Description

Position Summary

The Enrollment Recruitment Specialist manages St. Philip’s prospective-family pipeline from initial inquiry through submitted application. This position builds relationships with prospective families, conducts timely follow-up, supports tours and recruitment events, maintains accurate enrollment records, and provides regular pipeline updates to the Director of Admission & Enrollment Management.

The position also supports re-enrollment and attrition tracking in partnership with the Program Director and assists the Marketing/Communications team with admissions-related outreach and recruitment .

Job Duties/Responsibilities

• Manage the prospective-family pipeline from initial inquiry through submitted      application.
• Communicate with prospective families through phone, email, text, tours, meetings, and other appropriate channels, including following up regarding tours, applications, and next steps.
• Conduct campus tours and admissions meetings that provide a welcoming introduction to St. Philip’s.
• Represent St. Philip’s at recruitment events, community fairs, school visits, and other outreach opportunities.
• Build relationships with feeder preschools, daycares, churches, community organizations, and other recruitment partners.
• Maintain accurate and timely inquiry, communication, tour, application, and enrollment records in FACTS/RenWeb and other designated systems; track recruitment activity and provide regular pipeline and conversion reports to the Director of Admission & Enrollment Management.
• Identify enrollment trends, follow-up needs, barriers, and opportunities for improvement.
• Assist with re-enrollment communications, tracking, family follow-up, and attrition tracking in partnership with the Program Director and Director of Admission & Enrollment Management, including documenting withdrawal or non-re-enrollment information when available.
• Support the Marketing/Communications team with admissions-related outreach, events, campaigns, social media, email, and content as requested.
• Maintain organized admissions calendars, outreach lists, materials, and records.
• Follow established admissions procedures and perform other duties as assigned by the Director of Admission & Enrollment Management.

JOB SPECIFICATIONS

The list of requirements, duties, and responsibilities is not exhaustive but represents the most accurate description of the position at the time of publication. Management reserves the right to revise the job description and require other duties to be performed as circumstances change, including changes in organizational needs, personnel, workload, technology, or other operational requirements.

WORKING CONDITIONS

• Primarily at desk with some degree of standing or walking as needed per event. 
• Occasionally required to move about the office/campus 
• Capability of transport object up to 20 pounds without assistance
• Normal physical activity including some bending, pushing, pulling, and lifting as applicable to assigned activities. 
• Occasional evening and weekend hours
• Must possess a valid driver’s license for travel to off-site recruiting events and community locations

Requirements

 Education, Knowledge, Skills, Abilities & Experience

• High school diploma required; associate’s or bachelor’s degree preferred
• Experience in admissions, enrollment, recruiting, sales, customer service, family engagement, or community outreach preferred
• Excellent verbal and written communication skills
• Strong relationship-building and customer service skills
• Highly organized, self-directed, and attentive to detail
• Experience with CRM, student information, or enrollment management systems;      FACTS/RenWeb preferred
• Proficiency with Microsoft Office, email, phone, and other common administrative      technology
• Ability to track basic enrollment metrics and maintain accurate records
• Ability to handle confidential family and student information with discretion

WORK BEHAVIOR: Indicative of Core Values of Organization.

Servant Heart: Displaying Christ-like character

Respectful: Treating all with dignity

Trustworthy: Behaving and speaking in a manner that builds trust

Pursuing Excellence: Becoming better individually, organizationally, and in the community

Collaborative: Working well with others

Dedicated: Passionately investing in ministry