Customer Service Representative (PT)

Job DetailsJob Location: CBF - Council Bluffs, IA 51503Position Type: Part TimeJob Shift: AnyRevv Aviation is an aviation services company dedicated to a people-first philosophy. With multiple locations throughout the Midwest, Revv has created a one-stop shop for all aviation needs, setting us apart from the competition. Each hub offers a variety of charter, pilot training, avionics, maintenance, fuel and line services, aircraft sales and acquisition, aircraft rental, hangar and aircraft management. The Customer Service Representative functions as a brand ambassador by providing expert care and support to all customers. The Customer Service Representative creates a welcoming environment by greeting guests upon arrival, answering questions, assisting with checking in, reserving rental cars or hotels as needed, and maintaining a clean and organized lobby. Provide first-rate customer service by greeting all customers upon entry, assisting with check-ins, processing payments, and answering questions. Maintain Flight School Lobby by adhering to cleanliness policies and keeping the coffee bar stocked. Answer the phone and direct calls.  Track cash drawer and associated invoices.  Invoice for fuel, rentals, lessons, handling fees, etc. Monitor flight schedule and communicate changes and flight activity. Keep records, contracts, and documentation of pilots, students, and customers.  Other duties as assigned.  Qualifications Customer service experience, preferably in a fast-paced environment. High School Diploma or GED Equivalent required Ability to multitask Knowledge in Microsoft Office, Word, and Excel