Production Technician

Production Technician
Job Description

Department: Production
Reports To: Production and Service Supervisor
Employment Type: Full-Time, non-exempt

Position Summary

The Production Technician is responsible for the hands-on production, assembly, and quality testing of company-manufactured therapeutic and rehabilitative equipment, along with related inventory and documentation duties. This position is progressive: responsibilities and independence increase as skill-based competencies are demonstrated. From time to time, the Production Technician may also assist the service team with customer support tasks — such as phone troubleshooting, on-site service calls, or equipment delivery — during periods of lower production demand or when additional coverage is needed. Success in this role requires strong mechanical aptitude, attention to detail, reliability, and a hands-on, team-oriented approach.

Key Responsibilities

Production & Assembly
•        Perform production, assembly, and finishing of company equipment in accordance with established build and quality-control      procedures.
•        Follow standard work instructions and specifications across the company's product lines, maintaining consistency and accuracy at every step.
•        Perform quality testing and inspection on customer returns, complete Non-Conformance Report (NCR) documentation, and maintain accurate return logs.
•        Maintain a clean, organized, and safe production and shop environment in accordance with company standards.
•        Progress through skill-based competency levels as proficiency increases, taking on greater responsibility — including more direct customer interaction — at higher levels.
•        Communicate with team leads or supervisors regarding production schedules, material needs, and process issues.

Inventory Management
•        Perform scheduled cycle counts of parts, components, and finished goods inventory according to established procedures and count schedules.
•        Conduct full physical inventory counts on a monthly basis, coordinating timing and coverage with the Warehouse Manager or designated lead.
•        Research and resolve discrepancies identified during cycle counts or monthly counts, including recounts and root-cause review as needed.
•        Potentially assist in data entry of cycle count and monthly count results into the company's inventory or ERP system in a timely manner.
•        When a full cycle count reveals discrepancies or gaps, perform complete re-entry/recount of the affected cycle's data to ensure system records match physical stock.
•        Help maintain organized, accurately labeled storage of parts, components, and supplies used in service and production.
•        Flag low-stock, obsolete, or slow-moving inventory items to support purchasing and planning decisions.
•        Support periodic or year-end physical inventory efforts as needed.

Quality, Documentation & Continuous Improvement
•        Maintain accurate, well-organized records of service and production activity within company systems (e.g., ERP or CRM platforms).
•        Identify recurring issues or failure patterns in the field or on the production floor and document or escalate them to support ongoing product and process improvement.
•        Follow all safety, quality, and regulatory procedures related to equipment handling, repair, assembly, and testing.

Service Support (as needed)
•        Assist the service team with phone-based troubleshooting, on-site service calls, or equipment delivery and setup during periods of lower production demand or when additional coverage is needed.
•        Create or update service cases and log related call activity in company systems when covering service work.
•        Train customers on the safe and effective use, care, and maintenance of their equipment when performing deliveries or service visits.
•        Initiate related customer parts orders and collect payment information as required when supporting service calls.

Qualifications

Required
•        High school diploma or equivalent, or equivalent work/life experience.
•        One to three years of experience in a manufacturing or production environment; experience in electronics repair, mechanical repair, or general handyman services is also relevant.
•        Strong mechanical aptitude with solid troubleshooting and diagnostic skills.
•        Familiarity with the general operation, capabilities, and limitations of the type of equipment being produced.
•        Ability to lift, push, and pull heavy equipment (up to approximately 55 lbs.) and to stand for extended periods, up to a full workday.
•        Willingness to work a flexible schedule, including occasional evenings or weekends, based on business needs.
•        Reliable attendance and punctuality; due to the nature of the business (production schedules, order inputs, and customer commitments), attendance and punctuality are essential job functions.
•        Ability to pass a background check.
•        Strong team orientation with the ability to work both independently and collaboratively.
•        Valid driver's license, with the ability to safely operate a company vehicle in compliance with company policy and applicable laws and regulations, for occasional service support.
•        Good verbal communication skills, with the ability to interact professionally with customers when supporting service work.

Preferred

•        Prior exposure to ERP or CRM systems.
•        General knowledge of woodworking or general fabrication tools.
•        Computer literacy, including working knowledge of Microsoft Excel, Word, and Outlook.
•        Prior experience in a customer-facing field service, repair, or technician role preferred
•        Experience performing inventory cycle counts, physical inventory counts, and related data entry in an ERP or inventory management system.

Work Environment & Physical Demands
•        This role is based primarily on the production/shop floor, with occasional field travel to customer locations to support the service team as needed.
•        Requires physical equipment handling and sustained physical activity, including standing, lifting, and pushing/pulling; occasional driving may be required.
•        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.