The Slot Attendant provides fast, friendly, and knowledgeable service to guests on the slot floor. This role assists players with machine operation, resolves minor technical issues, processes jackpots and payouts, and ensures a positive gaming experience. Slot Attendants help maintain game integrity, support slot operations, and deliver exceptional guest service in a high‑energy environment.

Responsibilities

Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck
Displays attentive, upbeat, and enthusiastic behavior during each “Moment of Truth” interaction throughout the shift
Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives
Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket outs
Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards
Verifies and countersigns hand paid jackpots
Resolves guest complaints through the use of “Service Recovery” with a sense of urgency and empathy with approved levels of authority
Keeps slot areas clean, secure, and well maintained
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same
Presents oneself as a credit to the Company and encourages others to do the same
Performs all other related and compatible duties as assigned

Qualifications

Must be 19 years of age or older
Must be able to speak, read, and write the English language
Must be able to obtain and maintain a Nebraska Racing & Gaming license
HS Diploma or GED required
Must have strong oral and written communication skills including tact when dealing with difficult customers
Constant public contact with frequent interruptions
Basic computer skills required, must demonstrate a high level of technical proficiency
Must be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate.
Must present a professional, well-groomed appearance
Courteous, friendly, outgoing personality is essential
Good organizational skills required
Excellent attention to detail and a high level of accuracy required
Ability to maintain extremely confidential information

ADDITIONAL REQUIREMENTS

Ability to push and pull up to 50 pounds
Ability to lift and carry objects up to 30 pounds
Ability to bend, stoop, twist, reach, and kneel repetitively
Must be able to work from a standing position and/or walking motion for extended period
Must have manual dexterity
Must be able to work in an environment subject to variable temperatures, bright flashing lights, and loud noise
Flexible to work various shifts to include days, evenings, nights, weekends, and holidays

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