Rohr Café Manager

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Rohr Café Manager

The Blackwell Inn & Pfahl Conference Center – The Ohio State University

Are you a hospitality professional who enjoys leading teams, creating exceptional guest experiences, and growing a thriving café operation? Join our team at The Blackwell Inn and take the lead at Rohr Café, a vibrant campus destination located in Mason Hall. If you're energized by customer service, team development, and business growth, this could be the opportunity for you.

About the Role

As the Rohr Café Manager, you'll oversee the day-to-day operations of Rohr Café while serving as a front-of-house leader and ambassador for exceptional service. Reporting to the Food and Beverage Manager, you'll be responsible for creating a welcoming atmosphere for guests, supporting staff success, and driving operational excellence.

This hands-on leadership position offers the opportunity to directly influence the guest experience, grow café revenue through creative promotions and marketing efforts, and help build a high-performing team. You'll work alongside staff, provide coaching and guidance, and ensure the café consistently delivers quality products and service.

What You'll Do

• Lead daily operations of Rohr Café, ensuring efficient service and a positive guest experience
• Serve as the primary front-of-house leader, working alongside staff to support daily business needs
• Deliver and promote outstanding customer service through prompt, courteous, and professional interactions
• Coordinate daily café setup, including transporting supplies and products from off-site locations as needed
• Drive revenue growth through marketing initiatives, promotional campaigns, and social media engagement
• Recruit, onboard, train, and develop café team members
• Provide real-time coaching, performance feedback, and accountability to support service excellence
• Create staff schedules that align with operational needs and business demands
• Manage inventory levels and ensure appropriate product availability and stocking
• Maintain high standards of cleanliness, safety, and sanitation throughout the café
• Support sustainability initiatives and environmentally responsible operating practices
• Ensure compliance with university policies and all applicable local and state regulations
• Maintain and safeguard café equipment and operational resources

What Makes You a Great Fit

• You're passionate about hospitality and creating memorable guest experiences
• You enjoy leading teams and helping others grow and succeed
• You're energized by a fast-paced environment where every day is different
• You have strong organizational skills and can effectively balance multiple priorities
• You take initiative, solve problems proactively, and focus on continuous improvement
• You understand how great service, strong operations, and engaged employees contribute to business success

Schedule & Flexibility

This position requires flexibility to support café operations, including evenings, weekends, and holidays based on business needs.

Why Join Us?

At The Blackwell Inn, you'll have the opportunity to lead a unique campus café operation while developing your hospitality leadership career at one of the nation's premier public universities.

Working at The Blackwell Inn means being part of The Ohio State University community and enjoying:

• Comprehensive health, dental, and vision benefits
• Retirement plans with university contributions
• Generous paid time off and holiday benefits
• Tuition assistance and educational opportunities
• Professional development and career growth programs
• A vibrant campus environment with access to university events, dining, recreation, and Buckeye traditions

Join us and help create exceptional experiences for every guest who walks through the doors of Rohr Café.

MINIMUM REQUIRED QUALIFICATIONS
Bachelor's degree or equivalent experience. 3 years of relevant experience required. 4-8 years of relevant experience preferred.

Additional Information:

The target hiring range for this job profile is $ 47,700 - $62,300. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function - Food Service

Sub Function - Hospitality Food and Beverage Services

Band - Managerial

Level - M1 

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