Customer Service Assistant

Company Description

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support daily customer interactions, provide helpful information, and contribute to positive customer experiences. This role is ideal for someone who enjoys working with people, solving routine questions, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions about products, services, and promotions.
• Welcome customers and provide friendly and professional assistance.
• Listen to customer needs and help identify appropriate solutions.
• Provide accurate and timely information.
• Support customer satisfaction and relationship-building initiatives.
• Address routine concerns and direct more complex matters to the appropriate team member.
• Assist with customer outreach and promotional activities.
• Maintain organized customer information and activity records.
• Gather customer feedback and share relevant information with the team.
• Collaborate with team members to meet customer service objectives.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Excellent listening and problem-solving skills.
• Positive attitude and eagerness to learn.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively in a team environment.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.