Compliance Audit Specialist

Factual Data® is a U.S. based credit reporting agency that offers a wide range of consumer credit and verification services vital to the mortgage lending community. Mortgage lenders across the nation rely on Factual Data for consumer credit reports that are an instrumental component of the underwriting process for buying and refinancing homes.

At Factual Data, we are proud of our commitment to innovative technology, quality products, and outstanding customer service. Our success stems from a culture of supporting, motivating and challenging one another to continuously improve – paired with an emphasis on continued training and professional development. If you want to have your ideas and voice make an impact, and collaborate with a great group of passionate, dedicated, and fun people, we encourage you to apply today.

www.factualdata.com

About the Role:

The Compliance Audit Specialist reports directly to the Sr. Compliance Officer and provides primary day-to-day support in the preparation, coordination, and completion of compliance audits. This role also serves as a primary point of contact for customers regarding compliance reviews, providing clear guidance on findings, requirements, and next steps. On an as-needed basis, this position may also provide support for other compliance projects and initiatives through the Sr. Compliance Officer, VP Compliance & Audit, Chief Risk & Compliance Officer, and other Compliance Officers, and perform additional compliance-related tasks as assigned.

This position operates remotely with flexibility, requiring occasional in-person attendance for key meetings and collaborations as determined by leadership.

What You’ll Do:

• Assist Sr. Compliance Officer with preparation, scheduling, and completion of internal and external compliance audits
• Track audit requests, deadlines, and outstanding items to ensure timely completion of compliance audits
• Gather, organize, and validate documentation and information requested during compliance audits
• Serve as a primary point of contact for customers regarding compliance audits and reviews, explaining findings, requirements (regulatory and contractual), and required next steps in clear, professional terms
• Coordinate with customers, using multiple communication methods, to collect requested documentation, respond to inquiries, and help resolve compliance audit or review issues
• Coordinate with the Concierge department if result of compliance review dictates additional customer accounts or account/product training.
• Manage and distribute incoming compliance correspondence related to audits and customer compliance reviews
• Support Compliance Hotline by tracking and assisting with investigations of potential violations
• Perform assigned tasks independently with minimal supervision
• Communicate compliance issues to appropriate management immediately
• Maintain and secure sensitive compliance-related documents
• Identify and implement process improvements to increase the efficiency of audit support and customer compliance review activities
• Perform other duties as assigned

What You’ll Need:

• High school diploma or equivalent required
• Track record of identifying and implementing process improvements that increase efficiency
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe
• Exceptionally organized with meticulous attention to detail
• Demonstrated ability to work independently and effectively manage multiple priorities simultaneously
• Excellent written and verbal communication skills with ability to clearly explain complex compliance requirements to diverse audiences, including customers
• Proven discretion and strong commitment to maintaining confidentiality of sensitive information
• Experience with or willingness to learn AI tools and emerging technologies

What Can Set You Apart:

• Bachelor's degree from accredited institution preferred
• Knowledge of FCRA, GLBA, and other financial services regulations
• Experience in compliance role within financial services or credit reporting industry, including supporting audits or compliance reviews
• Experience developing and maintaining compliance documentation including policies, procedures, and guidance documents
• Familiarity with Archer GRC platform or similar compliance management systems

Benefits We Offer:

Factual Data offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.

Factual Data is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.

This posting will remain open until filled.