Custom Automation Parts & Services Project Manager

Job Summary:

This position performs service department-related tasks such as quoting spare parts and service work; providing and tracking phone support; preparing and sending invoices; organizing parts shipping.

Responsibilities

• Collect, store, and answer emails in an efficient and organized way.
• Answer phone calls and be able to execute the needed service on a first come, first serve basis.
• Navigate and use Edrawings, ETO, and Microsoft Planner to look up data in an efficient manner.
• Track parts and service using ETO.
• Create and maintain an organization system in the spare parts room.
• Update and maintain the company calendar for staff traveling to customer facilities.
• Distribute service/install form for staff traveling to customer facilities.
• Communicate effectively to the other members of the Parts and Service team.
• Organize shipping of parts and create packing slips to ship with the parts.
• Ship parts internationally in the most expedient way.
• Organize, gather and maintain information and documentation from customers and field service technicians.
• Track customer's phone support needs and hours.
• Excel in customer communications by being timely in responses and being solution oriented.
• Prepare components for safe shipments.
• Field and gather information for any future upgrades/services customers may require.
• Understand differences in shipping, billing, invoicing for different companies in different parts of the world.
• Share knowledge and information with other team members through multiple avenues of communication.
• Pivot and execute different plans as they change.
• Invoice customers in multiple invoicing portals.
• Navigate difficult conversations surrounding quoted prices and invoiced prices.
• Communicate issues and collaborate with other departments on potential solutions.

Skills and Qualifications:

• Capable of using/navigating PC software
• Team oriented
• Detail oriented
• Organized
• Self-Motivated
• Good at time management
• Good at communicating
• Ability to ask for help
• Flexibility to adjust to rapidly changing priorities