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Department: Inside Sales | Job Status: Regular Full-Time |
FLSA Status: Non-Exempt | Reports To: Customer Order Manager |
Work Schedule: M-F, 8:30am – 4:30pm | Amount of Travel Required: None |
Positions Supervised: None |
POSITION SUMMARY
The Customer Care Representative (CCR) is responsible for providing excellent customer service while working in a fast-paced manufacturing environment. This is mainly done by phone, email and through the internet.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
- General clerical duties (i.e. answer all calls in a timely, friendly manner, greet customers, manage emails, transfer messages and emails to the appropriate people)
- Assist in processing daily orders from phone calls, emails, website and other online sources in the Company’s ERP system.
- Build and maintain relationships with customer base.
- Provide daily support for the inside sales team and manufacturing team.
- Credit orders as necessary.
- Demonstrate a positive and professional attitude.
- Maintain a safe work environment.
- All other duties as requested, directed or assigned.
POSITION QUALIFICATIONS
Competencies:
- Customer Service Focus
- Phone presence
- Effective Communication
- Technical Capabilities
SKILLS & ABILITIES
Education: Associate degree in related field or High School Diploma with customer service experience in a manufacturing environment.
Experience: 2-4 years’ customer service experience required. Manufacturing or parts experience preferred.
Computer Skills: Advanced – Microsoft Excel, ERP experience preferred.
Certificates & Licenses: None.
Other Preferred Requirements:
- None
PHYSICAL DEMANDS
PHYSICAL DEMANDS | LIFT/CARRY | FREQUENCY |
Stand | O | |
Walk | O | |
Sit | F | |
Handling Material | Up to 25 lbs. | O |
Reach Outward | F | |
Reach Above Shoulder | N | |
Climb | N | |
Crawl | N | |
Squat or Kneel | O | |
Bend | O |
N (Not Applicable) | Activity is not applicable to this occupation. |
O (Occasionally) | Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) |
F (Frequently) | Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) |
C (Constantly) | Occupation requires this activity more than 66% of the time (5.5+ hrs/day) |
Other Physical Requirements: Employees must wear steel-toed boots when in the plant, must wear protective eyewear, hearing protection, or any other protective equipment when around production areas..
WORK ENVIRONMENT
Work is performed primarily in an office setting. Work is often performed in an urgent manner with stressful situations.
Supervisor Signature: __________________________________________ Date: ______________
Employee Signature: __________________________________________ Date: ______________
Human Resources: __________________________________________ Date: ______________
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
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