Parking Operations Assistant

Support the daily operations of the Parking & Transportation Department through parking enforcement, parking technology, fleet management support, and equipment management. Maintain accurate operational data, assist with departmental system processes, and perform the setup, activation, maintenance, and troubleshooting of parking equipment and technology. Work collaboratively with Parking & Transportation staff to promote compliance, operational efficiency, and exceptional customer service across campus.

Primary Duties and Responsibilities

Parking Enforcement and Operations

• Conduct walking patrols of campus parking lots and facilities. 
• Issue parking citations and enforce University parking regulations. 
• Monitor parking areas and report hazards, damaged equipment, and maintenance concerns. 
• Assist with disabled vehicles and provide battery jumps when appropriate. 
• Support daily parking operations to ensure compliance and customer service standards are met. 

Parking Technology and Equipment Management

• Perform routine inspections of parking equipment to ensure proper functionality. 
• Assist with the setup, programming, activation, testing, maintenance, and troubleshooting of parking equipment and technology. 
• Coordinate the installation, relocation, and removal of parking equipment for special events and operational needs. 
• Maintain inventory of parking equipment and departmental assets. 
• Coordinate or report equipment repairs as needed. 

Fleet Management Support

• Create and maintain vehicle maintenance schedules. 
• Ensure regular inspections of departmental vehicles and oversee preventive maintenance requirements. 
• Maintain vehicle inventory records and schedules for departmental vehicle use. 
• Follow all University policies, regulations, and applicable laws regarding vehicle operations. 
• Assist in evaluating and documenting opportunities to improve the University's fleet program. 
• Assist in developing and maintaining vehicle routes and operational procedures. 

Data Management and Reporting

• Enter, verify, and maintain accurate records within parking management systems and departmental databases. 
• Monitor and process permits, citations, and parking system transactions to ensure accuracy. 
• Collect, maintain, and analyze parking utilization and enforcement data to support operational planning and reporting. 
• Assist in identifying opportunities to improve departmental processes and operational efficiency. 

Customer Service and Event Support

• Provide exceptional customer service to students, faculty, staff, and visitors. 
• Support parking and transportation operations for athletic events, commencement ceremonies, orientation programs, and other University events. 
• Maintain a flexible schedule to meet departmental operational needs. 
• Assist in developing situational procedures and operational plans for parking-related incidents or special circumstances. 
• Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities

• Ability to interact in an effective and appropriate manner with diverse populations, the University community and the public.
• Ability to pay attention to detail
• Ability to work without supervision
• Ability to communicate effectively and appropriately.
• Ability to learn and use parking software
• Good organization, time management and multitasking abilities.
• Computer skills;
• Demonstrate ability to learn university rules and regulations; university layout, and parking rules and regulations

• Position will involve standing, walking, driving service vehicles, lifting, sitting, and working both indoors and outdoors.

Required Minimum Qualifications

• High School Diploma or Equivalent ;
• Minimum of one year of experience in parking enforcement, a public safety field, or in a position with similar duties and responsibilities.
   

Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 11,000 students and is located in Clarksville, Tennessee, a community of an estimated 150,287 people located approximately 40 miles northwest of Nashville, TN.

Austin Peay State University is a proud supporter of hiring veterans. We hire veterans with equivalent experiences and pay grades from their military service, rather than requiring or preferring only college degrees. Please visit our website for more information on how veterans can qualify for additional employment opportunities at APSU: https://www.apsu.edu/human-resources/hiring-veterans/.

Austin Peay State University (APSU) prohibits discrimination in all employment, programs, and activities based on race, color, religion, national origin, sex (including pregnancy), disability, age, veteran status, genetic information, or any other legally protected status. For Title IX inquiries or complaints, contact: Chief of Institutional Culture & Title IX Coordinator, LaNeeça R. Williams at williamslr@apsu.edu | 931-221-7690, Browning Building, Room 140, Clarksville, TN 37044. For other non-discrimination concerns, contact: Director of Institutional Culture & Title VI & Title VII Coordinator, Dr. Jo Baldwin at baldwinjapsu.edu | 931-221-7178 or Associate Director of Accessibility Compliance & ADA/504 Coordinator, Jayme Glover at gloverj@apsu.edu | 931-221-7160. View APSU’s full nondiscrimination policy at Policy 6:001.