Relationship Manager, Institut

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Relationship Manager, Institutional Trust Asset Owners

Summary

The Relationship Manager serves as a trusted relationship manager for institutional trust and custody clients, driving client satisfaction by coordinating the service team, aligning resources for timely delivery and issue resolution, and clearly communicating client needs to internal partners.

This individual leverages expertise in master custody services to deliver thoughtful guidance, identify value added solutions, and strengthen long term client relationships. Proactively recognizes opportunities to cross sell products and generate additional revenue.

Major Duties

• Manages client relationships for institutional trust and custody clients.

• Develops a complete understanding of the client’s business, objectives, goals, and market challenges, and ensures the bank relationship plan is aligned.

• Cultivates strong working relationships with client contacts. Demonstrates the ability to add value by anticipating potential solutions and partnering with the client to implement them.

• Educates clients on emerging issues, bank products and services, regulatory and tax changes, and the general institutional trust environment, advising clients on the impact to their business and on our services.

• Cross sells bank products and services and participates in the development of solutions to client needs, coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs.

• Manages client profitability, understands the competitive environment, develops pricing strategies, and works with the team to enhance profitability.

Knowledge and Experience

• Bachelor’s degree or equivalent experience.

• 5 to 7 years of experience in financial servicing, preferably in trust or asset services.

• Knowledge of trust or asset management and accounting, usually acquired through related work experience, is required to manage client relationships.

• Knowledge of general finance and portfolio management concepts, usually acquired through formal education or experience, is needed to consult on client needs.

• Skills in negotiation, delegation, leadership, and sales are necessary to service the client relationship.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.